Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Randall H. Bunton

Grosse Pointe Woods,MI

Summary

  • 21 Years of Customer Service experience and management.
  • Resourceful free thinker.
  • Strong analytical and problem solving skills.
  • Excellent verbal and written communication skills.
  • Proficient at networking with all levels of management.
  • Passionate about preserving brand quality and excellence.
  • Experienced with working with challenging people.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CSA/ Rep /Mail Management

Pitney Bowes/ Novitex
01.1995 - 01.2014
  • Developed and maintained multiple relationships within several fast paced legal environments with the sole purpose of building a cohesive operational environment, which was productive and cost-effective for both client and the corporation. Through focusing on customer service relations, quality control, and promoting the company brand, these processes effectively enabled me to reach the goals and standards that our clients expected and that we envisioned.
  • Implemented several cost effective measures that saved monthly revenue by reducing over ordering and securing a higher quality product at a lower cost.
  • Proactive in making suggestions/proposals to the client regarding relevant improvement and innovation opportunities.
  • Organized employee of the month program to continuously motivate and reward employees.
  • Initiated quality control measures to ensure that we effectively reached the vision and standards that our client expected while maintaining focus on our brand name.
  • Well-versed in assessing areas of improvement for employee performance and development.
  • Addressed and resolved issues and inquiries in a timely and proficient manner before they escalated.
  • Advised upper management on specific areas to increase productivity and promote our company brand.
  • Proposed proactive solutions concerning foreseeable client needs.
  • Acclimated to working in a diverse workplace.
  • Coached co-workers on the most proficient ways to address specific client needs without causing conflict.
  • Conducted monthly meetings to receive employee input and implement their ideas for improvement.
  • Trained employees and clients on shipping processes for FedEx, UPS, and USPS.
  • Performed minor service maintenance on copiers and DM900 mail machines.
  • On the spot decision making abilities to recognize and escalate situations as deemed necessary.
  • Open to learning new policy and procedures.
  • Skilled with direct Mail, Mailroom, Packaging and delivery operative.

Education

Bachelor of Arts - Information and Technology

University of Phoenix

Skills

  • Proficient variance and Inventory control Payroll Processing Natural Motivator Team-Building Leadership Skilled Communicator Innovative Thinker TECHNICAL SKILLS Pitney Bowes Postage Meter DM1100, DM900, Connect Plus Pro 3000, Cannon Image Runner C2550, 2300, C3220, C5051, HP8500, Data Entry, PDF and Adobe print production, and B2B applications RALLY'S HAMBURGER'S ASSISTANT RESTAURANT MANGER 1991-1995 Developed neighborhood guest relations while enforcing individual standards for employee performance; general supervision, hiring, training, motivating employees as well as maintaining strict food variance control orders for the store
  • Part of Rally's Nation Opening Team, opening and training employees in stores in St Louis and New Orleans after two months of employment
  • Became part of the statewide team for opening and training shift leaders and employees and opened eight stores in the metropolitan Detroit area
  • Moved from hourly employee to management within eight months
  • Managed daily restaurant operations including inventory, staffing, scheduling, stock and materials
  • Ensured smooth shift transition between front end and back end substitutions
  • Hands on experience in managing restaurant functions to ensure exceptional customer services

Accomplishments

Organized employee of the month program to continuously motivate and reward employees

Certification

  • Vocational arts degree in Graphic art and production printing.

Timeline

CSA/ Rep /Mail Management

Pitney Bowes/ Novitex
01.1995 - 01.2014

Bachelor of Arts - Information and Technology

University of Phoenix

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Randall H. Bunton