Randall S. Hay

Consulted on Media Statements and Presentations

• Provided expert consultation to refine media statements and presentations, ensuring they were clear, empathetic, and accurately reflected the practice's values before distribution to clients and media.

Proofread and Edited Professional Communications

• Delivered thorough proofreading and editing for communications between the practice and community professionals, ensuring all documents were precise, respectful, and aligned with the practice's high standards.

Reviewed and Updated Digital Media Content

• Reviewed and edited content for the practice's digital media platforms to ensure it was consistently aligned with the practice's therapeutic goals and relevant to current trends.

Advised on Psychoeducational Campaigns

• Offered consulting services to the marketing team on the development of psychoeducational campaigns, focusing on creating clear and supportive messaging that met the needs of clients and enhanced their understanding of mental health topics.

Provided Expert Proofreading and Editing for Policy Documentation

• Consulted on and assisted with editing policies, regulations, and statutes related to mental health counseling, ensuring ethical and accurate dissemination and compliance with local and federal requirements for client communications and service documentation.

• Worked with POS system to place orders and manage incoming and outgoing company funds, including any complimentary product for the clientele.
• Conducted training for onboarding servers and front-of-house staff, including consultation on the development of training and safety programs.
• Cultivated warm relationships with regular customers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Managed inventory and ensured efficient resource allocation, while also enhancing accessibility for employees with disabilities.
• Delegated and collaborated in completion of service tasks, and coordinated daily operations to optimize performance.
• Coordinated efforts and communications between front-of-house staff and upper management, as well as back-of-house and front-of-house staff.

• Developed and Delivered Training Materials : Created and refined training and safety courses for onboarding servers and front-of-house employees, ensuring clarity and accuracy in all instructional content.
• Managed Documentation and Communication : Oversaw inventory management and delegated service tasks, ensuring precise documentation and effective communication between team members.
• Coordinated Event Planning and Execution : Designed and managed event plans, coordinating with front-of-house staff and upper management to ensure seamless implementation and adherence to guidelines.
• Led Advertisement and Community Outreach Initiatives : Planned and executed advertisement strategies and community outreach efforts, ensuring clear and impactful messaging.
• Fostered Positive Trainee Relationships : Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Monitored and Supported Trainee Performance : Oversaw new server performance and provided continuous support throughout the training period.
• Delivered Constructive Feedback and Guidance : Provided feedback and guidance to help servers develop industry skills and knowledge.
• Applied Effective Communication Techniques : Utilized effective communication techniques to enhance server learning and comprehension.
• Promoted Diversity and Internal Advancement: Identified employees with specific skill sets for promotions and raises, enhancing internal hiring efforts and supporting company-wide diversity goals.

• Conducted Guest Intake and Check-Ins : Warmly welcomed guests, managing their intake and room check-ins with precision and a personal touch to ensure a smooth and inviting arrival experience.
• Processed Payments : Handled payment transactions accurately and efficiently, maintaining clear records and addressing any issues with a solution-oriented approach.
• Provided Effective and Responsive Customer Support : Offered attentive and empathetic assistance to guests, addressing inquiries and resolving concerns promptly to enhance their overall experience.
• Facilitated Guest Transportation : Coordinated and arranged transportation for guests, communicating effectively to ensure a seamless and timely travel experience.
• Prepared Conference Rooms : Skillfully organized and set up conference rooms, collaborating with clients to meet their specific needs and ensuring a professional and accommodating environment.
• Managed Inventory and Supplies : Oversaw inventory and supply levels with attention to detail, ensuring that all necessary items were readily available and well-organized.
• Supported Groundskeeping and Maintenance : Managed routine groundskeeping and maintenance tasks, liaising with staff to ensure a clean, welcoming, and well-maintained environment for all guests.