Summary
Overview
Work History
Education
Skills
Council of Leaders Award 2004
Timeline
Generic

Randall Allen

Kingman,AZ

Summary

Dynamic and detail-oriented Optician with proven expertise in optical measurements and client support at Walmart Vision Center. Enhanced customer satisfaction through precise prescription interpretation and exceptional problem-solving skills. Recognized for increasing sales by effectively communicating lens benefits, while fostering strong relationships with clients to ensure their vision care needs are met.

Overview

21
21
years of professional experience

Work History

Optician

Walmart Vision Center
09.2022 - 04.2025
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.

Front End Customer Service Associate

Walmart
10.2017 - 09.2022
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Improved overall efficiency of the front end by suggesting process improvements to management.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Increased store revenue with proactive upselling of products and promotions to customers.
  • Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.
  • Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
  • Collaborated with fellow associates to improve overall store operations and customer experiences.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Contributed to a positive work environment by actively participating in team meetings and initiatives.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
  • Provided exceptional service for customers by quickly processing transactions and answering questions.
  • Greeted and verified members and guests upon entry to optimize security.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Specialist

Frontier Communications
11.2003 - 01.2010
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Ph.D. - Emergency Medicine

University of Louisville
Louisville, KY
05.1989

Skills

  • Client support
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Optical dispensing
  • Optical orders
  • Progressive lenses expertise
  • Frame selection
  • Optical equipment operation
  • Prescription interpretation
  • Eyeglass repair
  • Multifocal lenses
  • Attention to detail

Council of Leaders Award 2004

Due to my sales for Frontier Communication I was awarded the Council of Leaders Award. Highest sales in Western Region.

Timeline

Optician

Walmart Vision Center
09.2022 - 04.2025

Front End Customer Service Associate

Walmart
10.2017 - 09.2022

Customer Service Specialist

Frontier Communications
11.2003 - 01.2010

Ph.D. - Emergency Medicine

University of Louisville

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