Summary
Overview
Work History
Education
Skills
Timeline
1c
Randall T. Jones

Randall T. Jones

Benbrook,TX

Summary

Former corporate executive and experienced golfing professional with proven track record in delivering exceptional customer service, business growth and expansion and increased revenue streams. Known for excellent communication skills, problem-solving abilities, attention to detail, and adaptability in fast-paced environments. Team player with focus on collaboration and achieving customer-focused results.


Currently pursuing PGA Membership (A3) status in Executive Management and Golf Course Operations.

Overview

22
22
years of professional experience

Work History

Outside Golf Services Representative

Whitestone Golf Club
08.2024 - Current
  • Provide high-quality customer interaction and seamless communications to ensure consistent golf services delivery.
  • Oversee golf bag "drop-off" area and provide immediate engagement and effective communications regarding golf cart and golf course procedures.
  • Coordinate cart barn area ensuring that all golf carts are effectively cleaned with fully-charged batteries and properly stocked with tee's, scorecards, pencils, hand towels and water.
  • Oversee and stage golf carts in designated areas for effective customer golf cart onboarding.
  • Supervise and support all golf practice area's including driving ranges as well as all chipping and putting greens. Ensure that all golf practice areas remain clean and fully stocked with clean practice balls, tees, towels and water.
  • Operate, drive and maintain golf ball picker to ensure constant availability of clean practice golf balls for customers.
  • Contribute to process improvements by sharing feedback from customer interactions with management teams.
  • Enhance customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Guide new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.

Golf Course Fundraising Consultant

Guardian Outreach Ministries
01.2022 - 06.2025
  • Increased fundraising revenue by developing and implementing strategic plans for donor cultivation and on-course donations via par 3 golf contests and challenges.
  • Enhanced donor relationships through regular communication, personalized outreach, and prompt acknowledgment of gifts.
  • Mentored junior staff members on best practices in nonprofit development work, fostering a collaborative team environment focused on achieving success together.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

Licensed Realtor

Keller Williams
01.2017 - 01.2025
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
  • Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.

Senior Vice President, Operations

Strategic Education, Inc.
Reston, Virginia
01.2003 - 12.2015
  • Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
  • Led change management initiatives that improved organizational culture and employee engagement.
  • Established performance metrics and KPIs to monitor progress, ensuring continuous improvement in operations.
  • Optimized resource allocation by conducting thorough analysis, reducing waste while maintaining high-quality output.
  • Mentored junior team members by providing guidance on professional development opportunities and career growth paths.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Education

Bachelor of Arts - Mass Communication

University of Memphis
Memphis, TN

Master of Science - Organizational Leadership

Strayer University

Skills

  • Strong work ethic
  • Attention to detail
  • Process improvements
  • Staff education and training
  • Customer consulting
  • Teamwork and collaboration
  • Problem-solving abilities

Timeline

Outside Golf Services Representative

Whitestone Golf Club
08.2024 - Current

Golf Course Fundraising Consultant

Guardian Outreach Ministries
01.2022 - 06.2025

Licensed Realtor

Keller Williams
01.2017 - 01.2025

Senior Vice President, Operations

Strategic Education, Inc.
01.2003 - 12.2015

Bachelor of Arts - Mass Communication

University of Memphis

Master of Science - Organizational Leadership

Strayer University

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