Rande Hale
Danville,AR
Summary
Dynamic and dedicated waitress with a proven track record at Judy’s Drive In, excelling in customer service and cash handling. Recognized for enhancing guest satisfaction through effective menu recommendations and complaint resolution. Strong multitasker, adept at thriving in high-pressure environments while maintaining cleanliness and compliance standards.
Overview
3
3
years of professional experience
Work History
Waitress
Judy’s Drive in
06.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu presentation, effectively communicating daily specials to enhance customer engagement.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Processed customer orders accurately using POS systems, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to tables.
- Handled cash transactions efficiently, balancing cash drawer at the end of shifts without discrepancies.
- Trained new team members on restaurant protocols and customer service best practices for consistency.
- Resolved guest complaints promptly, turning potential issues into opportunities for improved satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma - Psychology
Rich Mountain Community College
Waldron, ARSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Order management
- Table setting knowledge
- Compliance standards
- Guest relations management
- Inventory management
- Sales expertise
- Daily specials memorization
- Food station setup
- Food and beverage pairings
- Bar terminology
- Item promotion
- Food inspection
- Special event coordination
- Order delivery practices
- Bill computation
- Food production
- Front-of-house display creation
- Conflict resolution
- Reservation management
- Food spoilage prevention
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Food handling safety
- Food safety
Timeline
Waitress
Judy’s Drive in
06.2022 - Current
High School Diploma - Psychology
Rich Mountain Community College