Hotel Front Desk Clerk
• Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
• Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
• Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
• Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
• Collaborated with housekeeping department to ensure timely room readiness for arriving guests
• Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift