Randee Green
Duncannon,PA
Summary
Logistics professional with comprehensive understanding of administrative functions and logistics coordination. Known for reliability and adaptability in dynamic environments, with strong focus on teamwork and achieving optimal results. Proficient in inventory management, scheduling, effective communication, prioritizing heavy workload, Microsoft Office, and customer service.
Overview
8
8
years of professional experience
Work History
Dispatcher/Logistics Planner
MWG Transport
05.2022 - Current
- Respond to emails in a timely manner
- Manage dispatch operations for up to 18 drivers daily, ensuring timely response and optimal load scheduling
- Strategically dispatch same day and next day loads
- Submit paperwork utilizing multiple applications
- Email daily load sheets in PDF form through to drivers
- Answer incoming calls from drivers/customers/coworkers
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Directed dispatching, routing, and tracking of 18 fleet vehicles.
- Delivered high-quality customer service, resolving issues promptly and professionally.
Medical Records Retrieval Agent
Randstad
12.2021 - 05.2022
- Efficiently coordinated the retrieval of over 1000 medical records weekly, ensuring compliance with strict timelines
- Maintain daily contact with facilities regarding medical record requests
- Obtain weekly status updates to ensure records are returned in a timely manner
- Ensure records are returned within the allotted time
- Detailed notes documenting calls
- Compiled, sorted and filed high volume of documents.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
Senior Transportation Dispatcher
V2L Dispatching
01.2020 - 06.2020
- Maintained contact and facilitated load acceptance for up to 10 drivers, ensuring smooth logistical coordination
- Maintained consistent contact with the client and the driver
- Accepted loads on behalf of the driver
- Maintained daily driver logs
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
Clerk
Super Pawn
06.2018 - 08.2019
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Provided clerical support to multiple company employees by copying, faxing and filing documents
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Processed payments, handled cash and securely initiated bank deposits for the pawn shop
- Assessed value of items and merchandise, tested functionality of items and set up loans and layaways
- Greeted incoming customers and offered to evaluate and assess items for appraisal
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
Customer Service Representative
Boost Mobile
01.2018 - 06.2018
- Responded to customer requests for products, services and company information
- Fielding diverse customer questions about issues such as available merchandise, current prices and upcoming company charges
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Student Loan Advisor
Pennsylvania Higher Education Assistance Agency (PHEAA)
01.2017 - 12.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Contributed to company achieving and holding industry-leading customer service ratings
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Provided continuous support to borrowers during the loan consolidation process, simplifying complicated procedures for them.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
Education
High School Diploma -
West Perry High School
Elliottsburg, PA06.2016
Skills
- Analytics
- Clerical Experience
- Microsoft Office
- Typing (70wpm)
- Customer service
- Driver management
- Data entry
- Administrative experience
- Paperwork processing
- Fast learner
- Detail oriented
- Computer literacy
- Decision-making
- Problem-solving
- Customer relations
Timeline
Dispatcher/Logistics Planner
MWG Transport
05.2022 - Current
Medical Records Retrieval Agent
Randstad
12.2021 - 05.2022
Senior Transportation Dispatcher
V2L Dispatching
01.2020 - 06.2020
Clerk
Super Pawn
06.2018 - 08.2019
Customer Service Representative
Boost Mobile
01.2018 - 06.2018
Student Loan Advisor
Pennsylvania Higher Education Assistance Agency (PHEAA)
01.2017 - 12.2017
High School Diploma -
West Perry High School
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