Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Software
Timeline
OfficeManager

Randee Hebert

Denver,CO

Summary

Experienced with front desk operations, guest relations, and team supervision. Utilizes effective communication and problem-solving skills to enhance guest experiences. Track record of maintaining high standards of customer service and operational efficiency.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Supervisor

Suites IQ
10.2021 - 11.2024
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.

Hotel Housekeeper

Suites IQ
10.2021 - 11.2024
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.

Apartment Leasing Agent

Revision Real-Estate
10.2021 - 11.2024
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.

Maintenance Assistant

Revision Real-Estate
10.2021 - 11.2024
  • Maintained safety conditions and standards in facility.
  • Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
  • Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
  • Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
  • Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
  • Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
  • Installed and maintained plumbing and HVAC systems.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.

Education

High School Diploma -

Brighton High School
Brighton
05-2001

Skills

  • Employee Training
  • Adaptable Work Hours
  • Cash Management Skills
  • Customer Complaint Resolution
  • Guest Relations Coordination
  • Property Management Software
  • Reservation management
  • Guest Experience Evaluation
  • Strategic Issue Resolution
  • Customer service
  • Teamwork and leadership
  • Detail-Oriented Approach
  • Quality Control Expertise
  • Promotional Campaign Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balance

Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Software

Resnexus

Microsoft office

Microsoft excel

Microsoft word

Microsoft teams

Timeline

Hotel Front Desk Supervisor

Suites IQ
10.2021 - 11.2024

Hotel Housekeeper

Suites IQ
10.2021 - 11.2024

Apartment Leasing Agent

Revision Real-Estate
10.2021 - 11.2024

Maintenance Assistant

Revision Real-Estate
10.2021 - 11.2024

High School Diploma -

Brighton High School

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Randee Hebert