Randee McNew
Pittsford
Summary
Dynamic Member Service Representative with a proven track record at BlueOx Credit Union, excelling in customer support and relationship building. Adept at transaction processing and service upselling, I consistently enhance member satisfaction and loyalty through effective communication and teamwork. Recognized for resolving issues promptly, ensuring a seamless service experience.
Overview
17
17
years of professional experience
Work History
Member Service Representative
BlueOx Credit Union
08.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved member issues promptly, ensuring high levels of satisfaction and loyalty.
- Collaborated with team members to streamline service delivery and improve efficiency.
- Maintained accurate records of member interactions in the customer relationship management system.
- Executed daily operational tasks while adapting quickly to changing priorities and needs.
- Participated in training sessions to enhance product knowledge and service skills.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Team Leader/Supervisor
GPM Investments
09.2023 - 06.2025
- Led team to achieve sales targets through effective coaching and performance management.
- Implemented inventory management strategies, reducing stock discrepancies and improving order accuracy.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Maximized revenue by upselling products and services based on individual customer needs.
- Negotiated contracts with vendors for favorable pricing structures, optimizing profitability margins for the store.
Home Health Aide
Visiting Angels Home Care
11.2018 - 02.2020
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to healthcare professionals to ensure patient safety.
- Provided companionship and emotional support, fostering meaningful relationships with clients.
- Administered medications as prescribed, ensuring adherence to care plans and regulations.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Sales Lead Keyholder
Dollar General
04.2009 - 07.2011
- Supervised daily operations, ensuring optimal store efficiency and customer satisfaction.
- Trained and mentored new team members on sales techniques and customer service standards.
- Led inventory management efforts, maintaining accurate stock levels and minimizing shrinkage.
- Implemented promotional strategies to enhance product visibility and increase sales performance.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Associate of Science - Information Technology
Argosy University
Orange, CA01-2016
High School Diploma -
Pittsford Area School
Pittsford, MI05-2006
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Service upselling
- Service recommendations
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
Timeline
Member Service Representative
BlueOx Credit Union
08.2025 - Current
Team Leader/Supervisor
GPM Investments
09.2023 - 06.2025
Home Health Aide
Visiting Angels Home Care
11.2018 - 02.2020
Sales Lead Keyholder
Dollar General
04.2009 - 07.2011
Associate of Science - Information Technology
Argosy University
High School Diploma -
Pittsford Area School