Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

RanDee Peters

Kingston,Tennessee

Summary

With a proven track record at Roane Veterinary Hospital, I excel in delivering exceptional animal care and client service. My expertise in diagnostic imaging and patient restraint, coupled with strong problem-solving abilities, has significantly enhanced patient outcomes. I'm recognized for mentoring staff, improving operational efficiency, and fostering client trust through effective communication.

Overview

2026
2026
years of professional experience

Work History

Veterinary Assistant

Middle Valey Animal Hosp
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.

Kennel Assistant

Roane Veterinary Hospital
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.

Receptionist

Yeargan Pet Cremation
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Collected Type payments, processed transactions and updated relevant records.


Help prepare the remains for cremation.


Got animal remains ready for the owner to pick up / drop off at Vet clinics.

Veterinary Assistant

Roane Veterinary Hospital
03.2019 - 08.2025
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Followed safety protocols for handling animals.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared animals for surgical procedures.
  • Assisted veterinarians with euthanasia of animals.

Lead Veterinary Assistant

Roane Veterinary Hospital
04.2024 - 07.2024
  • Provided exceptional support during dental procedures including cleaning, extractions, and periodontal treatments resulting in improved oral health for patients.
  • Collaborated with veterinarians to develop customized treatment plans for optimal animal health outcomes.
  • Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
  • Developed strong relationships with clients through excellent service delivery leading to higher client retention rates.
  • Provided quality care to a diverse range of animal patients while adhering to established safety protocols.
  • Reduced patient stress during visits through gentle handling techniques and calming strategies tailored for individual animal needs.
  • Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared animals for surgical procedures.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Educated clients on post-surgical care and nutrition.
  • Assisted veterinarians with euthanasia of animals.

Kennel Assistant

Middle Valley Animal Hosp.
10.2016 - 02.2018
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.

Education

American School of Corr.
Illinois City, IL

Skills

  • Client communication
  • Cleaning and sanitizing
  • Patient restraint
  • Animal safety
  • Medication administration
  • Appointment scheduling
  • Sample collection
  • Euthanasia assistance
  • Animal grooming
  • Animal behavior
  • Vaccine administration
  • Laboratory procedures
  • Medical record-keeping
  • Diagnostic imaging
  • Client education
  • Emergency and preventive care
  • Post operative care
  • Pharmacy inventory
  • Urgent care
  • Radiology techniques
  • Multitasking Abilities
  • Active listening
  • Problem-solving
  • Prescription filling
  • Wound care
  • Time management
  • Patient Check-ins
  • Post-surgical monitoring
  • Medical charting
  • Supply ordering and restocking
  • Decision-making
  • Medical triage
  • Veterinarian assistance

Timeline

Receptionist

Yeargan Pet Cremation
08.2024 - Current

Lead Veterinary Assistant

Roane Veterinary Hospital
04.2024 - 07.2024

Veterinary Assistant

Roane Veterinary Hospital
03.2019 - 08.2025

Kennel Assistant

Middle Valley Animal Hosp.
10.2016 - 02.2018

Veterinary Assistant

Middle Valey Animal Hosp

Kennel Assistant

Roane Veterinary Hospital

American School of Corr.
RanDee Peters