RanDee Spear
Spring Creek ,NV
Summary
Dynamic small business owner and skilled stylist with a proven track record at Hair by RanDee, excelling in customer relations and financial management. Successfully enhanced client satisfaction through strategic planning and exceptional service, fostering loyalty and repeat business. Adept at building relationships and implementing effective marketing strategies to drive growth.
Overview
19
19
years of professional experience
Work History
Owner Stylist
Hair by RanDee
04.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Lead Bartender
Terree Chisum
10.2020 - 08.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Dreez
03.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Owl Club Steakhouse
06.2006 - 09.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
GED -
Eureka County Highschool
EurekaSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Marketing
- Financial management
- Business administration
- Business marketing
- Sales leadership
- Service quality assurance
Timeline
Owner Stylist
Hair by RanDee
04.2021 - Current
Waitress
Dreez
03.2021 - 04.2022
Lead Bartender
Terree Chisum
10.2020 - 08.2022
Waitress
Owl Club Steakhouse
06.2006 - 09.2014
GED -
Eureka County Highschool
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