Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randee Wolfe

Pahrump

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Sales Associate

Horizon Market LLC
10.2020 - 09.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Participated in training new staff on operational processes and customer service best practices.
  • Engaged with customers to build rapport and promote loyalty programs effectively.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Monitored inventory levels, restocked shelves, and organized storage areas for operational efficiency.
  • Maintained organized sales floor by restocking merchandise and ensuring cleanliness of displays.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Increased sales through effective up-selling and cross-selling techniques.
  • Greeted customers upon entry, creating positive first impression and fostering loyalty.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Delivery Driver

Domino's Pizza
04.2018 - 06.2020
  • Delivered pizzas efficiently, ensuring timely arrival and customer satisfaction.
  • Managed cash transactions accurately and handled payments with precision.
  • Communicated with customers regarding order status and resolved delivery issues promptly.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Auto Parts Sales Associate/Third Key Holder

NAPA Auto Parts - Genuine Parts
10.2015 - 08.2017
  • Provided expert advice on automotive parts, enhancing customer satisfaction and building long-term relationships.
  • Managed inventory levels using NAPA's proprietary systems, ensuring optimal stock availability for customers.
  • Trained new associates on product knowledge and sales techniques, fostering a knowledgeable team environment.
  • Resolved customer inquiries and complaints efficiently, promoting trust and loyalty in the service experience.
  • Collaborated with management to improve display strategies, increasing visibility of high-demand products.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Assisted customers in finding appropriate parts promptly.
  • Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
  • Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
  • Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained extensive understanding of common problems and methods for repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
  • Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
  • Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
  • Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
  • Collaborated with team members to consistently achieve and exceed monthly sales targets.
  • Cross sold related products when assisting customers with purchases, increasing average transaction values.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Processed customer orders accurately and timely, improving overall satisfaction rates.
  • Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Adhered to company guidelines for performance and compliance.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Managed cash handling processes, including deposits and reconciliation of daily sales reports.
  • Implemented loss prevention strategies, reducing shrinkage through effective inventory control measures.
  • Coordinated merchandise displays to optimize product visibility and drive sales performance.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
  • Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Associate Manager

Carquest Auto Parts
04.2012 - 10.2015
  • Led daily operations, ensuring efficient workflow and optimal staffing levels.
  • Trained and mentored staff on customer service standards and inventory management.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly.
  • Implemented visual merchandising techniques to improve store presentation and customer engagement.
  • Monitored compliance with company policies, fostering a culture of accountability among team members.
  • Fostered positive relationships with customers, resolving conflicts to maintain high satisfaction levels.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

High School Diploma -

Kenai Central High School
Kenai, AK

Skills

  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Money handling
  • Flexible
  • Inventory control
  • Store organization
  • Time management
  • Stocking and receiving

Timeline

Sales Associate

Horizon Market LLC
10.2020 - 09.2022

Delivery Driver

Domino's Pizza
04.2018 - 06.2020

Auto Parts Sales Associate/Third Key Holder

NAPA Auto Parts - Genuine Parts
10.2015 - 08.2017

Associate Manager

Carquest Auto Parts
04.2012 - 10.2015

High School Diploma -

Kenai Central High School

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