Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randel Graham

Hillsboro,OR

Summary

Customer-service focused, 4 years experience in Telemarketing, appointment setting and customer service. Detail-oriented, excellent problem solving skills, superior listener and client- focused. Adaptable and flexible to change, versatile and organized. Work well alone, excellent team player. Cold-calling Customer satisfaction Creative problem solving GPA 4 years as cheerleader including varsity. Recognized as most spirited my senior year 4 years on the JROTC team where I achieved the highest level of leadership. Working in customer service and call center settings has provided me with strength in communication, allowed me to work with diverse individuals with different needs and prepared me for further opportunities with room to grow in the customer service field. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Uber Eats
Hillsboro, United States
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Delivery Driver

DoorDash
Hillsboro, United States
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Sales Rep

Benchcraft
Portland, OR
08.2016 - 09.2016
  • Sales
  • Marketing Requirements
  • Worked with customers to achieve highest level of satisfaction
  • Achieved employee of the month
  • Achived highest number of product sold within office, Duties include, cold-calling, insuring two sales a day
  • Preparing documents, record sale, record customers request
  • Insure the highest level of customer service is met
  • Telemarketing and

SmartChoice Payments
, OR
02.2016 - 06.2016
  • Responsibilities include, cold calling, generating as many sales as possible,insuring customer satisfaction
  • Receive applications, recording information into the companies database
  • Working with teammates to providing customers with the highest level of customer service
  • Receive calls navigate the needs and resolve any issues or problems until they are completely satisfied.

Appointment Setter

Dabella Exteriors
, OR
01.2015 - 01.2016
  • Responsibilities include, receive calls from outside canvassers, record potential clients information and asses needs to qualify for an appointment
  • Input recorded information into the companies database and provide sales reps with the information and location for appointment through email and text
  • Work with teammates to unsure the highest level of satisfaction for clients and sales reps.

Education

Received Certificate of completion in Massage Therapy -

Cambridge Collage

High School Diploma - undefined

Magnolia High School
2001

Skills

  • ACCOMPLISHMENTS
  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Computer Proficiency
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Travel Planning
  • Call Transfers
  • Billing and Payment Processing
  • Administrative and Clerical Support
  • Reminder Calls
  • Operating Telephones
  • Correspondence and Office Documents
  • Telephone Answering
  • Organization and Efficiency
  • Appointment Confirmation
  • Multi-Line Telephone Skills
  • Office Supplies and Inventory
  • Appointment Booking
  • Google Docs

Timeline

Delivery Driver

Uber Eats
01.2021 - Current

Delivery Driver

DoorDash
01.2021 - Current

Sales Rep

Benchcraft
08.2016 - 09.2016

SmartChoice Payments
02.2016 - 06.2016

Appointment Setter

Dabella Exteriors
01.2015 - 01.2016

Received Certificate of completion in Massage Therapy -

Cambridge Collage

High School Diploma - undefined

Magnolia High School
Randel Graham