Randel Petty
Oklahoma City,OK
Summary
Dynamic healthcare leader with extensive experience in client relations, contracting, and revenue cycle management. Proven track record in contract negotiations and healthcare billing, complemented by a strong focus on compliance and quality improvement. Committed to fostering employee growth through effective training and a passion for process enhancement. Aiming to leverage expertise to drive operational excellence in a forward-thinking organization.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Director, Client Relations & Contracting
Our Blood Institute
Oklahoma City, OK
01.2021 - Current
- Directed client relations operations supporting over 150 hospitals across three states.
- Managed the renewal of contracts with updated terms and rates, consistently meeting financial goals for a nonprofit healthcare organization.
- Secured new hospital system encompassing six hospitals, involving contract negotiation and onboarding.
- Onboarded multiple EMS (air/ground ambulance) customers.
- Managed the departmental budget, encompassing salary, capital investments, and operational costs.
- Chaired two key interdepartmental committees focused on product stewardship and blood donor recruitment.
Vice President, Client Relations & Compliance
Innovative Healthcare Systems Inc.
Edmond, OK
04.2018 - 12.2020
- Oversaw team of account managers serving company clients and ensured successful management of each client's revenue cycle.
- Oversight of coding and coding compliance, managing the accuracy and productivity of all CPT, HCPCS, and ICD coding.
- Conducted feasibility studies for physician groups in response to RFPs involving valuation studies, financial projections, and projected revenue streams.
- Conducted risk assessments for business units to enhance HIPAA compliance program.
- Engaged consistently with physicians, hospital administrators, c-suite executives, vendors, and third-party payers.
- Supported clients by negotiating favorable contract terms and conditions with third-party payers.
Executive Director, Client Services
Gottlieb, LLC
Jacksonville, FL
09.2017 - 04.2018
- Remote role involving regular travel to Jacksonville, FL.
- Negotiated contracts with third-party payers.
- Analyzed performance metrics for allocated accounts.
- Collaborated with operational department leaders to enhance client account performance.
Executive Director, Client Services
AGS Health
Newark, NJ
05.2017 - 07.2017
- Reported to US operations headquarters in Newark, NJ, and traveled to Chennai, India.
- Coordinated offshore medical coding processes.
Director, Revenue Cycle Management
Emergency Physicians Medical Group, PC
Ann Arbor, MI
03.2012 - 04.2017
- Directed the revenue cycle management team for a multi-state emergency physician group, with just under one million patient encounters annually.
- Remote management team member serving the company's physician and non-physician executives, with 50% travel to Ann Arbor, Michigan.
- Negotiated contracts, focusing on financial impact analysis and rate agreements.
- I previously served this physician group for over twenty years through my previous employer.
Senior Client Representative
Emergency Physicians Billing Services
Oklahoma City, OK
08.1990 - 03.2012
- Delivered sustained company growth through two decades of evolving responsibilities.
- Developed and led financial analyst training program mentoring six analysts.
- Pursued other job opportunities from 1995 to 1998, subsequently rehired by the company.
Education
Master of Science - Management
Southern Nazarene University
Bethany, OK05-1995
Bachelor of Arts - Theology
Evangel University / Central Bible College
Springfield, MO05-1987
Skills
- Contract negotiation
- Client relationship management
- Budget management
- Revenue cycle management
- Risk assessment
- HIPAA compliance officer
- CPT/HCPCS/ICD coding management
- Team leadership
- Performance metrics
- New business development
- Talent recruitment
Certification
- Leadership Certificate in Blood Banking & Transfusion Medicine, AABB
- Certified Medical Practice Executive, MGMA
- Certified HIPAA Compliance Officer, AIHC
- Officer of Healthcare Compliance, AIHC
- Professional, AHM
- Certified Professional Coder, AAPC
Timeline
Executive Director, Client Relations & Contracting
Our Blood Institute
01.2021 - Current
Vice President, Client Relations & Compliance
Innovative Healthcare Systems Inc.
04.2018 - 12.2020
Executive Director, Client Services
Gottlieb, LLC
09.2017 - 04.2018
Executive Director, Client Services
AGS Health
05.2017 - 07.2017
Director, Revenue Cycle Management
Emergency Physicians Medical Group, PC
03.2012 - 04.2017
Senior Client Representative
Emergency Physicians Billing Services
08.1990 - 03.2012
Master of Science - Management
Southern Nazarene University
Bachelor of Arts - Theology
Evangel University / Central Bible College
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