Randell Price
Frisco,TX
Summary
Dynamic District Manager at Spectrum with a proven track record in sales management and customer engagement. Expert in driving operational excellence and fostering team leadership, achieving ambitious sales goals through effective employee training and relationship building. Successfully launched new products, enhancing customer satisfaction and retention.
Overview
17
17
years of professional experience
Work History
District Manager
Spectrum
Dallas, TX
04.2024 - Current
- Consistently contributed to streamlining and improving customer experiences.
- Led efforts to surpass sales objectives through increased team morale.
- Led sales managers and teams in cultivating customer loyalty.
- Plans, organizes, staffs, and manages 16 Spectrum stores.
- Maintained consistent merchandising standards at all retail sites.
- Oversaw teams during the rollout phase of new product initiatives.
- Monitored sales conduct and team mastery of product knowledge.
- Formulated strategic plans to elevate customer satisfaction.
- Manages critical situations and involves leadership when necessary.
- Train leadership on Spectrum Store Customer Experience, products, pricing plans, promotions, service features and visual standards.
- Fostered the growth of top talent to drive a high-performance environment.
- Set challenging objectives for team members to drive success and exceed business goals.
- Teamed up with various departments including marketing, HR and finance to fulfill upper management goals.
- Implemented strategies for sales growth and process efficiency.
- Ensured achievement of monthly targets through effective guidance and support.
- Guided team members in adopting best practices for sales and customer interactions.
- Developed sales initiatives for new account acquisition.
Territory Manager
Spectrum
El Paso, RGV
02.2022 - 04.2024
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Direct and engage several groups of Store Managers to surpass sales objectives while maintaining operational excellence.
- Resolves escalations and saves or upgrades customers through effective listening skills.
- Coordinated staffing, planning and organizational efforts across multiple Spectrum stores.
- Guaranteed store compliance with Spectrum brand and merchandising standards.
- Guides management teams in executing product launch strategies seamlessly.
- Adapted strategies based on assessments to better align team practices with organizational goals.
- Identifies issues, formulates action plans and pursues opportunities to enhance business growth.
- Facilitated management teams' mastery of all store functions, including the Spectrum Store Customer Experience (SSCE).
- Maintains high operational and expense management levels, mitigating company risks.
- Ensures adherence to departmental and FCC performance standards.
- Developed high-performing teams through strategic recruitment, comprehensive training and effective retention of best talent.
- Provided coaching and mentoring to enhance store management's ability to achieve critical performance metrics.
- Enhances skills and maximizes potential through coaching, training, and performance management.
- Fostered strong working relationships with leadership, the operations team and peers.
- Conducted timely audits ensuring operational integrity within stores.
- Facilitates active involvement in Charter’s EEO program while ensuring strict policy adherence among staff.
- Assesses impact of business events, updates leadership regularly on key occurrences.
- Contributes to achieving organizational objectives by assisting with director-level functions.
Spectrum Area Manager
Spectrum
Laredo, TX
01.2019 - 02.2022
- Leads an Assistant Manager and team of sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees
- Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers
- Ensures their store meet Spectrum brand and merchandising expectations and that a thriving culture of customer care exists at their store locations
- Responsible for new product and merchandising launches within their scope of responsibility
- Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their assistant manager and sales teams and partners with leadership on change efforts as needed
- Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction
- Provides subject matter expertise on all store functions, including the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors
- Consistently meets or exceeds operational and expense management standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location
- In partnership with Area Manager, builds employee engagement and a high performing team by recruiting, training and retaining the best talent within their span of control
- Provides coaching, feedback and directions to their teams to empower them to achieve their key performance metrics through multiple forums; one-on-ones, team huddles and department meetings
- Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process
- Maintains strong working relationships with leadership, the operations team and peers, working as a team to build a culture of success
- Implements and enforces cash management policy, work order controls and completing timely audits of their Spectrum store
- Provides guidance, monitors and manages strict enforcement of all company policies and procedures, including active participation in Charter’s EEO program
- Evaluates and analyzes the impact of business events on their Spectrum Store activity, responds accordingly and provides leadership with frequent updates on key events
- Assists with Area Manager functions and performs other duties as requested by management necessary
Direct Sales Supervisor
Spectrum
Laredo, TX
01.2018 - 01.2019
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Responsible for meeting and exceeding budgeted sales goals
- Supervise a team of Direct Sales staff and service partner personnel
- Recruit, interview, hire and train Direct Sales staff
- Communicate territory assignments to Direct sales representatives
- Support of Direct Sales staff with approximately 70% field work and 30% office work
- Monitor the payroll process and ensure timely and accurate approval of all commissions payment
- Handle employee relation issues, including performance appraisals, coaching, safety training, etc
- Assist with budget preparation and provide input on marketing issues and sales offers
Retail Sales Specialist
Spectrum
Laredo, TX
01.2015 - 01.2018
- Provide a shopping experience catered to each and every customer while recommending solutions based on customers’ specific needs
- Assist customers in the selection and purchase of products and services
- Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
- Attempts to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to Charter products/services
- Effectively process customer bill payments
- Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures
- Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers
- Accurately enter data into billing system
Owner/General Manager
Lonestar Liquor
Laredo, TX
01.2010 - 01.2016
- Inventory management
- Managed 1-5 employees
- Book keeping for monthly and yearly sales and tax reports
Mobile Sales Associate-Lead
Best Buy Mobile
Laredo, TX
01.2009 - 01.2011
- Inventory counts on a daily bases
- Customer service for new and current clients
- Engaged in monthly sales meetings in which we would discuss future goals
- Promptly resolved all customer requests, questions and complaints
- Maintained knowledge of current sales, promotions, policies regarding payments, exchanges and security practices
Sales Consultant
Anderson Merchandisers
Laredo, TX
01.2008 - 01.2009
- Developed sales training for Walmart employees and conducted sales coaching based on performance
- Managed time and expenses on my own without supervision
- Traveled all over south Texas and filed expense reports
- Maintained knowledge of current sales and promotions
New Car Sales
Paul Young Family Chevrolet
Laredo, TX
01.2008 - 01.2009
- Engaged customers as new clients to find out their needs
- Provide customer service during and after the sale
- Cold call former clients for future business
- Contact customers by phone and email response to inquiries
- Attended sales training camp and brought best practices back to company
Education
BBA - Business Management
Texas A&M International University
Laredo, TX05-2012
Skills
- Sales management
- Customer engagement
- Operational excellence
- Team leadership
- Product launch
- Relationship building
- Employee training
- Inventory management
Hobbies and Interests
- Growing my knowledge of management
- Reading
- Golfing
- Fishing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
District Manager
Spectrum
04.2024 - Current
Territory Manager
Spectrum
02.2022 - 04.2024
Spectrum Area Manager
Spectrum
01.2019 - 02.2022
Direct Sales Supervisor
Spectrum
01.2018 - 01.2019
Retail Sales Specialist
Spectrum
01.2015 - 01.2018
Owner/General Manager
Lonestar Liquor
01.2010 - 01.2016
Mobile Sales Associate-Lead
Best Buy Mobile
01.2009 - 01.2011
Sales Consultant
Anderson Merchandisers
01.2008 - 01.2009
New Car Sales
Paul Young Family Chevrolet
01.2008 - 01.2009
BBA - Business Management
Texas A&M International University
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