Randell Scott
Olathe,KS
Summary
Goal-oriented, self-driven Sr Business Analysis Manager with over 15 years of experience with Sprint/T-Mobile, ranging from frontline leadership to project/product management to customer experience/insights. Also a Transportation Management Coordinator in the United States Army Reserves for over 16 years including a 10-month deployment to eastern Afghanistan supporting logistical operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transportation Management Coordinator
United States Army Reserve
Belton, MO
11.2006 - Current
- Coordinated transportation schedules and routes to ensure efficient delivery of goods.
- Monitored and tracked shipments to guarantee on-time arrival at destinations.
- Maintained accurate records and documents related to transportation operations.
- Developed strategies to reduce costs associated with shipping activities.
Sr Business Analysis Manager
T-Mobile
Overland Park, KS
10.2022 - 08.2023
- Identified logic and data sources for new metrics for Consumer Group's Critical Currencies.
- Reported on and provided insights for Consumer Group's Critical Currencies.
- Performed ad hoc data analysis utilizing Microsoft Excel and SQL (Teradata and Snowflake).
- Assisted with various special projects and Hero missions.
Sr Product Manager
T-Mobile
Olathe, KS
08.2020 - 10.2022
- Developed and implemented business analysis processes to ensure successful project delivery.
- Identified key stakeholders, managed expectations, and facilitated communication between the technical teams and business users.
- Conducted stakeholder interviews to identify areas of improvement in existing systems or processes.
- Created detailed functional specifications documents for new projects based on user requirements and industry best practices.
Sr Project Manager
Sprint
Overland Park, KS
04.2018 - 08.2020
- Performed root cause analysis on issues affecting customer and employee experience/satisfaction across the enterprise.
- Provided data analysis and insights to identify the total impact of an issue that was affecting our customers and employees.
- Identified key stakeholders, managed expectations, and facilitated communication between the technical teams and business users.
- Conducted stakeholder interviews to identify areas of improvement in existing systems or processes.
Telesales Supervisor
Sprint
Overland Park, KS
07.2016 - 04.2018
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Care Supervisor
Sprint
Overland Park, KS
2015.06 - 2016.07
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Customer Care Supervisor
StarTek
Farmington, MO
11.2011 - 06.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Bachelor of Science - Information Technology
University of Arizona
Global Campus03.2024
Skills
- Process Improvement
- Data Analysis
- Data Visualization and Presentations
- Problem Solving
- Analytical Thinking
Certification
- Senior Leadership Course, United States Army - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Sr Business Analysis Manager
T-Mobile
10.2022 - 08.2023
Sr Product Manager
T-Mobile
08.2020 - 10.2022
Sr Project Manager
Sprint
04.2018 - 08.2020
Telesales Supervisor
Sprint
07.2016 - 04.2018
Customer Care Supervisor
Sprint
2015.06 - 2016.07
Customer Care Supervisor
StarTek
11.2011 - 06.2015
Transportation Management Coordinator
United States Army Reserve
11.2006 - Current
Bachelor of Science - Information Technology
University of Arizona
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