Randell Wagoner
Tampa
Summary
Professional Front Desk Representative with 8+ years of experience in the Hospitality Industry. Skilled in managing books and reservations, providing exceptional Customer Service, and ensuring a smooth check-in process.
Overview
14
14
years of professional experience
Work History
Driver
Uber/Lyft
01.2024 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Accepted and processed fares.
Office Assistant
The Michaels Organization
12.2022 - 12.2023
- Prioritized tasks independently to best support office needs
- Handled high volume of incoming calls to successfully manage inquiries
- Input large volumes of data to meet accuracy requirements
- Maintained confidentiality and discretion working with sensitive material
- Scanned, indexed and stored records to manage filing system
Assistant General Manager
Hilton Home2 Suites
10.2020 - 12.2022
- Helped guests meet entertainment desires by advising on area attractions and setting up reservations
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services
- Serviced guests with real-time stay requests, phone and in-person communications covering wide-ranging needs
- Attended required in-service training and staff meetings
- Coordinated office workflow with diligent scheduling, task delegation and resource management
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
Luxury Concierge
500 Harbour Island
01.2017 - 12.2018
- Protected tenants from unwanted attention or loss of personal privacy with utmost professionalism and discretion
- Helped guests meet entertainment desires by advising on area attractions and setting up reservations
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services
- Serviced guests with real-time stay requests, phone and in-person communications covering wide-ranging needs
- Attended required in-service training and staff meetings
Front Office Supervisor
InterContinental Tampa
01.2015 - 01.2017
- Ensured compliance with all safety and security regulations
- Ensured all guest requests are met in a timely and courteous manner
- Administered and monitored daily shift operations
- Maintained and updated records of guest preferences, feedback, and requests
- Managed the preparation and maintenance of accurate guest accounts
- Established and maintained effective working relationships with guests and colleagues
- Monitored and reconciled daily revenue and cash deposits
- Responded to guest inquires and requests in a timely manner
Director of Operations
Candlewood Suites
02.2011 - 12.2015
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations
- Led cross-functional teams to successfully streamline processes and reduce costs
- Trained and mentored a high-performing team that consistently exceeded productivity targets
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Updated and maintained financial records and reports
- Assisted with the preparation of financial statements
- Trained and supervised new Night Auditors in all aspects of the job
- Coordinated with internal and external auditors to ensure accuracy of financial records
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa05-2019
63 Hour FL Pre-Licensure - Real Estate
FLRE
Tampa, FL11-2024
Skills
- Guest Relations
- Reservation Management
- Professional Appearance
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to detail
- Organizational skills
- Active listening
- Effective communication
Software
Opera PMS, OnQ, Lightspeed
Timeline
Driver
Uber/Lyft
01.2024 - Current
Office Assistant
The Michaels Organization
12.2022 - 12.2023
Assistant General Manager
Hilton Home2 Suites
10.2020 - 12.2022
Luxury Concierge
500 Harbour Island
01.2017 - 12.2018
Front Office Supervisor
InterContinental Tampa
01.2015 - 01.2017
Director of Operations
Candlewood Suites
02.2011 - 12.2015
Associate of Arts - Business Administration
Hillsborough Community College
63 Hour FL Pre-Licensure - Real Estate
FLRE
Similar Profiles
Manishkumar PatelManishkumar Patel
Driver at Uber, Uber Package, Uber Eat & LYFTDriver at Uber, Uber Package, Uber Eat & LYFT
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
RAJINDER SINGH BHATTRAJINDER SINGH BHATT
UBER/LYFT DRIVER at UBER/LYFTUBER/LYFT DRIVER at UBER/LYFT
Ara YapudzhyanAra Yapudzhyan
Rideshare Driver at Uber/LyftRideshare Driver at Uber/Lyft
Cameron ZielinskiCameron Zielinski
Dog Walking Volunteer at Humane Society of Tampa BayDog Walking Volunteer at Humane Society of Tampa Bay