Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randell Warren

Rochester,NY

Summary

Dynamic leader with extensive program management and staff supervision experience at Hillside Children's Center. Demonstrated success in crisis intervention and behavioral training, resulting in enhanced client care and compliance. Implemented tailored counseling programs that fostered team collaboration and significantly improved resident outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Residential Unit Supervisor DAS Program

Hillside Children's Center
Rochester, NY
01.2020 - Current

Led Phoenix Unit within DAS program at Hillside Children Center, overseeing operations and staff management.

  • Implemented crisis prevention techniques to establish a safe living environment.
  • Applied ABA and CARE principles for effective staff training and client support.
  • Supervised residential staff, ensuring safety and well-being of clients at all times.
  • Guided new employees on policies, procedures, and protocols to enhance compliance.
  • Facilitated communication among clinical team members regarding individual case progress.
  • Conducted regular meetings with staff to address concerns related to client care.

Residential Supervisor OCFS

Hillside Children's Center
Rochester, NY
06.2017 - 01.2020
  • Supervised North Haven program until closure due to budget constraints.
  • Maintained compliance with agency policies and coordinated overall program activities.
  • Documented all resident interactions, incidents, and program attendance thoroughly.
  • Developed counseling programs in collaboration with counselors to meet student needs.
  • Evaluated job performance of direct reports and provided constructive feedback.
  • Facilitated development and implementation of comprehensive service plans for residents.
  • Coordinated daily transportation logistics for residents to attend appointments.

Residential Supervisor OPWDD

Hillside Children's Center
Rochester, NY
10.2007 - 06.2017
  • Supervised Intensive Support Unit, ensuring effective delivery of specialized support services.

Maintained comprehensive records of resident interactions and incidents.

  • Collaborated with counselors to develop tailored counseling programs for youth.
  • Identified problem behaviors in youth and implemented targeted behavior plans.
  • Applied principles of Applied Behavior Analysis (ABA) in training staff on behavioral techniques.
  • Managed financial accounts and budget for unit and client needs.

Education

GED -

East High School
Rochester, NY
06-1999

Skills

  • Program management
  • Staff supervision
  • Quality assurance
  • Regulatory compliance
  • Crisis intervention
  • Data analysis
  • Behavioral training
  • Conflict resolution
  • Employee evaluation
  • Team building
  • Effective communication

Certification

  • **Certifications & Training**
    - TCI (Therapeutic Crisis Intervention) Trained
    - Hillside ABA (Applied Behavior Analysis) Training
    - CPR Certified

Timeline

Residential Unit Supervisor DAS Program

Hillside Children's Center
01.2020 - Current

Residential Supervisor OCFS

Hillside Children's Center
06.2017 - 01.2020

Residential Supervisor OPWDD

Hillside Children's Center
10.2007 - 06.2017

GED -

East High School
Randell Warren