Overview
Work History
Education
Skills
Timeline
Generic

Randella Morgan

Hampton,VA

Overview

12
12
years of professional experience

Work History

Shift Manager

Boston Market
Chesapeake, VA
08.2017 - 01.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Processed weekly payroll information using appropriate software applications.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Organized special events such as holiday sales or promotional campaigns.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reviewed financial statements to meet targets during shift.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.

Support Manager

Wal-Mart Supercenter
Hampton, VA
02.2010 - 08.2018
  • Provided technical support to customers, troubleshooting hardware and software issues.
  • Monitored customer service performance metrics and identified areas for improvement.
  • Coordinated with external vendors to resolve complex technical problems.

Dishwasher

Golden Corral Buffet and Grill
Hampton, VA
06.2009 - 08.2009
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Organized trays with cutlery prior to serving meals to customers.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Replenished soap dispensers with detergent when necessary.
  • Maintained accurate records of all inventory used during shifts.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.

Education

High School Diploma -

Phoebus High School
Hampton, VA
06-2007

Skills

  • Inventory Control
  • Supply Ordering
  • Staff Development
  • Schedule oversight
  • Quality Assurance
  • Equipment Troubleshooting
  • Team Development
  • Safety Compliance

Timeline

Shift Manager

Boston Market
08.2017 - 01.2021

Support Manager

Wal-Mart Supercenter
02.2010 - 08.2018

Dishwasher

Golden Corral Buffet and Grill
06.2009 - 08.2009

High School Diploma -

Phoebus High School

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Randella Morgan