Randella Randell
Saint Louis,USA
Summary
Accomplished Employee Relations Consultant with extensive experience at Wells Fargo, recognized for expertise in HR Compliance and Investigations. Demonstrates exceptional analytical skills and a proven ability to enhance workforce strategies and employee relations, leading to improved organizational compliance and performance. Known for delivering strategic insights and innovative solutions that significantly elevate employee satisfaction and strengthen company culture.
Overview
18
18
years of professional experience
Work History
Employee Relations Consultant
Wells Fargo
Saint Louis, MO
08.2019 - Current
- Trusted advisor to Employee Relations leadership, providing insights and execution support for complex initiatives, regulatory matters, and workforce strategies.
- Developed and delivered impactful presentations, strategic relations strategies, and ensured alignment with executive leadership.
- Investigated complaints of discrimination, harassment, or other violations of company policy.
- Provided advice and guidance to managers on employee relations issues, such as performance management and disciplinary action.
- Implemented policies and procedures to ensure compliance with employment legislation.
- Managed key human resource initiatives, including enterprise manager training and ensuring compliance and alignment with business goals
Human Resource Administrator III
BJC HealthCare
Saint Louis, MO
05.2016 - 08.2019
- Resolved complex internal pay and benefit inquiries per month via phone, email, and in person related to accommodations, holidays, PTO, 401(k), benefits, LOAs, vaccinations, employment verifications, I-9s, and subpoenas.
- Collaborated with Workers' Compensation and legal to administer state employee benefits enrollment, including medical, dental, vision, 401(k), short-term and long-term life insurance, and flexible savings accounts (FSAs).
- Contributed to the development of procedural documents ensuring consistency across center operations.
- Oversaw all claims, including general administration, payroll updates, comprehensive case management, and compliance with all FMLA regulations and related employment laws.
- Investigated and resolved escalated LOA issues received from employees, leaders, and human resources staff.
- Participated in meetings between managers and employees seeking information regarding their rights under different types of leaves.
- Facilitated resolution of issues through proactive vendor interactions.
Senior Consultant
AT&T
Saint Louis, MO
10.2006 - 05.2016
- Delivered exceptional results through mentoring initiatives for more than fifty employees.
- Improved customer retention and satisfaction by offering quick resolutions, resolving complaints, and reconciling billing inquiries.
- Coordinated weekly schedules, facilitated routine meetings, conducted evaluations, and provided feedback, and assisted management with vacation schedule management.
- Served as team leader to implement best practices, introduce initiatives, improve processes, complete coordinated tasks, delegate responsibilities, and increase productivity.
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
Education
Master of Science - Human Resources
Lindenwood University
Saint Louis, MO12.2018
Bachelor of Arts - Human Resource Management (HRM)
Lindenwood University
Saint Louis, MO06.2014
Skills
- Analytical
- Detail-Oriented
- Performance improvement strategies
- Process reviewing
- Disciplined
- Inclusive
- Innovative
- Organized
- Strategic
- Transparent
- Effective Conflict Management
- HR Compliance and Investigations
- Procedure implementation
- Employee Relations Management
- Risk Management
- Ethics and compliance
Major Accomplishments
- “Exceed Expectations” in Risk Management during performance review at Wells Fargo.
- Prevented 20+ unlawful terminations by enforcing employment laws and conducting thorough HR investigations.
- CO Leader B.A.AC Mentoring Program 2024.
Key Areas Of Expertise
- Conflict Resolution
- HR Compliance & Investigations
- Relationship Management
- Employee & Labor Relations
- Human Resource Management (HRM)
- Risk Management
Affiliations
- Co-Leader of the BAAC Employee Resource Network Mentoring Program
- In Partnership with Employee Resource Network Strategic Execution Team
- Member of the Black Swimmers Alliance of St. Louis Missouri
References
References available upon request.
Timeline
Employee Relations Consultant
Wells Fargo
08.2019 - Current
Human Resource Administrator III
BJC HealthCare
05.2016 - 08.2019
Senior Consultant
AT&T
10.2006 - 05.2016
Master of Science - Human Resources
Lindenwood University
Bachelor of Arts - Human Resource Management (HRM)
Lindenwood University
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