Randelle Epps
Office Manager/Assistant
Crandall,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Director of First Impressions
Joyce & Associates, P.C
02.2022 - 08.2022
- Organized office operations and procedures
- Prepared tax documentation, filed paperwork and maintained records
- Processed invoices and managed office budgets
- Scheduled meetings and appointments Provided general support to clients as needed
- Coordinated office staff activities to ensure maximum efficiency
- Ensured security and confidentiality of data
- Monitored office supplies inventory
Office Administrator
Pinnacle Integrated Systems
06.2021 - 09.2021
- Coordinated activities to ensure productivity and compliance within company guidelines
- Managed calendars, prepared agendas and made travel arrangements
- Submitted reports and reviewed proposals prior to submission
- Actively planned and executed company events
- Handled customer inquiries and complaints
- Ensured filing systems were maintained and current
- Maintained a safe, secure and pleasant work environment
- Liaised with human resources to properly maintain office policies
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Office Manager
The Louderback Group
07.2020 - 02.2021
- General office responsibilities (phones, mail, scheduling, payroll, file creation and management
- Assisted in project management responsibilities (application preparation for payment)
- Accounting (both receivables and payables)
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Administrative Assistant
New Wave People
11.2019 - 02.2020
- Basic clerical and administrative responsibilities: filing, scanning, answering multi-line phones, sorted and distributed mail,
- Answered incoming calls from respondents inquiring about license and registration status,
- Ensured respondents complied with Board orders.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Front Reception/ Legal Assistant
Girvin & Ferlazzo, P.C
06.2019 - 11.2019
- Basic clerical and reception responsibilities: Answered a multi-line phone, directed calls to proper individuals, greeted clients, received and processed mail and faxes, scanned documents and entered into database
- Created daily agenda, scheduled conference room reservations
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Legal Assistant
Fusco Personnel
03.2019 - 06.2019
- Drafted and prepared legal documents for filing with the proper court for collections proceedings
- Handled incoming collection calls, notated debtor files, processed collections payments
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Communicated pertinent information to clients via phone, email, and mail.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
Administrative Assistant
Integrated Staffing
03.2018 - 01.2019
- Basic clerical duties: answered phones directed calls to proper individuals, scheduled meetings, distributed mail
- Processed internal and external travel requests
- Assisted in the implementation of an appeals process for the victims of the St
- Lawrence Seaway Flood
Office Administrator
Albany Community Charter School
08.2016 - 01.2018
- Welcomed new students and staff
- Ensured accuracy of new enrollments and attendance
- Maintained and managed student information database
- Complex clerical experience, executive assistant experience
Executive Secretary/Paralegal, •Receptionist and Paralegal
Albany County Office of the District Attorney
10.2013 - 05.2015
- Executive Assistant to District Attorney David Soares, Paralegal to Bureaus of Major Crimes, Vehicular Crimes, and Street Crimes
- Scheduled meetings for the DA and ADA's, made travel arrangements and assisted in media preparation
- Oversaw FOIL requests and Special Prosecution Assignments
- Organized weekly Bureau Chief meetings
- Assisted with legal research, document preparation, filing documents with courts
- Represented and spoke on behalf of the Office at community outreach events
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Prepared legal briefs, motions, and pleadings.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Associate of Science - Paralegal Studies
Bryant & Stratton
Albany, NY04.2019
Skills
- Data Entry Software
- Mail Routing
- Multi-Line Phone Operation
- Retail Sales Customer Service
- Visitor Access Management
- Appointment Setting
Timeline
Director of First Impressions
Joyce & Associates, P.C
02.2022 - 08.2022
Office Administrator
Pinnacle Integrated Systems
06.2021 - 09.2021
Office Manager
The Louderback Group
07.2020 - 02.2021
Administrative Assistant
New Wave People
11.2019 - 02.2020
Front Reception/ Legal Assistant
Girvin & Ferlazzo, P.C
06.2019 - 11.2019
Legal Assistant
Fusco Personnel
03.2019 - 06.2019
Administrative Assistant
Integrated Staffing
03.2018 - 01.2019
Office Administrator
Albany Community Charter School
08.2016 - 01.2018
Executive Secretary/Paralegal, •Receptionist and Paralegal
Albany County Office of the District Attorney
10.2013 - 05.2015
Associate of Science - Paralegal Studies
Bryant & Stratton
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