Randese Ennis

• Strategic Scheduling: Orchestrate high-volume patient scheduling for a multi-provider practice, optimizing clinical workflow and reducing "no-show" rates by 15%.

• Revenue Operations: Managed front-end billing processes, including insurance eligibility verification and pre-authorizations, ensuring 100% accuracy in patient records.

• Client Relations: Served as the primary point of contact for complex inquiries, resolving billing disputes and service concerns with a 98% satisfaction rating.

• Data Management: Maintained digitized records and transitioned manual filing systems into a streamlined electronic health record (EHR) database.

• Clinical Subject Matter Expertise: Leveraged advanced dental knowledge to conduct clinical assessments and synthesize health data for provider review.

• Case Management: Developed and presented comprehensive treatment plans to clients, translating complex clinical jargon into actionable "next steps" to drive case acceptance.

• Compliance & Auditing: Performed routine audits of patient histories and clinical documentation to ensure strict adherence to state health regulations and HIPAA privacy standards.

• Process Improvement: Identified bottlenecks in the patient intake process and implemented a digital screening protocol that reduced wait times by 10 minutes per visit.