Randi Aylor

I was taking calls from customers that were having issues while they were travelling such as getting sick with Covid or having an emergency. Had to rebook customers when their flights were cancelled or delayed and if they had any problems on their trip, they would contact us so we could either arrange for them to take another flight. Resolving situations where the customer does not know what to do may have a problem with the hotel or any thing that’s negative on their trip.

• Inside sales consultant for the 8th largest travel company in the world selling leisure travel
• Helping guests with airline reservations, escorted tours, FIT, cruises and custom vacations
• Making sure that all plans run smoothly from their departure until completion of travel
• Building rapport with guests to get repeat travel and get referrals for new customers.

• Receiving and dialing outbound calls to leads to sell diabetic testing supplies, durable medical equipment and prescription medications
• Following up with doctors and patients to make sure that the orders are processed and shipped correctly
• Ability to build rapport with customers during conversations to build trust and complete the sale.

• Marketing and Sales of Carnival Cruise Vacations from leads that are assigned
• Duties include calling guests, establishing relationships, giving information, helping guests to choose and finalize their cruise plans, complete sale and follow through after travel is completed
• Keeping in touch with and getting repeat reservations and referrals from past guests.

• Primary responsibility is to help customer's resolve their problems on live chat via the QVC.com website
• Understanding the customer's inquiry, looking up information, type accurately within a time limit without loosing control of the chat, answered e-mails regarding customer service inquiries
• Trained in order entry, customer service, product consultant and became a team assistant, acting as support for the supervisor's and taking supervisor calls, answering customer service representatives questions and quality monitoring.

• Sales of corporate and leisure travel as an inside and outside consultant
• Developed client relationships by assisting guests with product knowledge and selection of travel
• Maintained position as the top sales producer during my time of employment
• Managed the agency from 1995-1998 until relocating.

• Responsible for managing a fast paced one girl office specializing in leisure travel
• Established myself as the top sales consultant in the state of Illinois by exceeding monthly sales goals.