Randi Baade
Brenham,TX
Summary
A highly skilled and detail oriented professional with valuable, hands-on operations and administrative skills. A quick learner that will work in a team environment as well as independently. My interests are to contribute to the growth of a dynamic organization by securing a responsible and challenging position in a company that demands and rewards excellence, while providing opportunities for career development, professional and personal growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loan Processor
Bank of Brenham
02.2023 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Universal Banker
PNC Bank
07.2021 - 02.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Customer Service Representative
Farmers Insurance Company
08.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted clients with insurance claims, policy changes and payments.
Marketing Director
High Hope Care Center
05.2019 - 04.2020
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
Personal Assistant
Imus Ranch
07.2018 - 04.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Ran personal errands for the family.
Schedule Coordinator
Miner Corp
05.2017 - 07.2018
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Set schedules for 8 staff by planning and designating appointments and hours.
Jurisdiction Clerk/Appraiser II
Waller County Appraisal District
08.2015 - 05.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Buyer
Valmont
01.2013 - 08.2015
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
Education
High School Diploma -
Giddings High School
Giddings, TX05-1996
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Deadline management
- Attention to detail
- Dedicated work ethic
- Processing procedures
- Customer service
- Purchase order management
- Materials sourcing
- Multi-tasking strength
Certification
- Notary
- National Mortgage License
Timeline
Loan Processor
Bank of Brenham
02.2023 - Current
Universal Banker
PNC Bank
07.2021 - 02.2023
Customer Service Representative
Farmers Insurance Company
08.2020 - 02.2021
Marketing Director
High Hope Care Center
05.2019 - 04.2020
Personal Assistant
Imus Ranch
07.2018 - 04.2019
Schedule Coordinator
Miner Corp
05.2017 - 07.2018
Jurisdiction Clerk/Appraiser II
Waller County Appraisal District
08.2015 - 05.2017
Buyer
Valmont
01.2013 - 08.2015
High School Diploma -
Giddings High School
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