Randi Bailey
Gainesville,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
15
15
years of professional experience
Work History
Level 3 Service Technician
Silver Energy Services
10.2021 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested equipment to locate worn and damaged parts.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Tested wiring and other system parts for electrical flow and function.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Communicate with customers
- Troubleshooting mechanical, electrical, hydraulic, and firmware.
- Installing hydraulic pumping units.
- Rebuild valves and cylinders.
- Keep up with the work truck and keep clean.
End of Line/Alignment Technician
Peterbilt
04.2021 - 10.2021
- Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shift.
- Explained alignment diagnostic results to customers and recommended best course of action.
- Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
Electrician
MB Electric
05.2020 - 03.2021
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Floor Hand/motorman
Spm Well Services
04.2018 - 05.2020
- Maintained clean, organized, hazard-free work areas for optimized site safety.
- Carried out general manual labor activities to aid site productivity.
- Executed daily operations quickly and accurately, achieving productivity targets.
- Prepared drilling sites with correct equipment and materials for productive operations.
- Performed minor repairs on drilling equipment and tools to limit operational disruptions.
- Monitored shaker and mud tank operations.
- Provided assistance in assembly and disassembly of drilling rig and equipment.
- Verified job safety analysis (JSA) and correctness of obtained permits prior to starting new jobs.
- Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
- Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
- Loaded, unloaded and stored supplies and materials in secure, orderly systems.
- Observed drilling progress and reported anomalies for prompt resolution.
- Led preventive maintenance activity on drilling rigs and equipment to limit downtime.
- Operated down-hole tools safely and responsibly, limiting risk.
- Selected appropriate pumps, valves and associated equipment for productive drilling operations.
- Set up and broke down production equipment based on job specifications.
- Used different machines and tools based on individual job requirements.
Yard Driver
Walmart DC
09.2008 - 04.2018
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2005
Skills
- Engine Installations
- Testing and Analysis
- Preventive Maintenance
- Service Ticket Accuracy
- Equipment Inspection
- Attention to Detail
- Expertise in Installations
- Low and High Voltage
- Diagnosis and Troubleshooting
- Warranty Repair
- Mechanical Aptitude
- Work with Minimal Supervision
- Service Call Response
- Maintenance and Repair
- Safety Program Understanding
- Shipping and Packaging
- Tractor Trailer Driving
- Complex Problem-Solving
- Maintenance Recordkeeping
- Hydraulic Technician
- Auto and Engine Repair
- Codes Implementation
- Hydraulic Pumps
- Hydraulic System Repair
- Electric motors
- Heavy Equipment Operation
- CPR Training
- Assembly Lines
- Order Picking and Processing
- Shipping and Receiving
- Service level agreements
Timeline
Level 3 Service Technician
Silver Energy Services
10.2021 - Current
End of Line/Alignment Technician
Peterbilt
04.2021 - 10.2021
Electrician
MB Electric
05.2020 - 03.2021
Floor Hand/motorman
Spm Well Services
04.2018 - 05.2020
Yard Driver
Walmart DC
09.2008 - 04.2018
High School Diploma -
Whitesboro High School
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