Randi Baker
Clarksville,TN
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I rapidly advanced at Intuit Turbo Tax due to my exceptional service. Skilled in multi-tasking and problem-solving, I excel in customer service-oriented roles, significantly enhancing client loyalty and satisfaction through effective communication and detailed attention. I believe I would be a great asset to any company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Intuit Turbo Tax
2022.01 - 2022.05
- Promoted rapidly to handle complicated calls due to high-quality level of service reviews.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Master Cosmetologist
The Color Room
2021.02 - 2021.08
- Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals.
- Spoke with clients regarding health history,
expectations, services and procedures for safety and
customer satisfaction. - Booked appointments, answered phones, greeted
clients, handled payments and created client service
tickets. - Answered phone calls and talked with potential clients
to get them set up with appointments and trouble shoot
any issues that may have occurred.
Receptionist
Tiny Town Animal Clinic
2020.09 - 2021.02
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Managed multi-line phone system, spoke with clients to schedule appointments, and worked with clients to troubleshoot issues in a timely manner.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Confirmed appointments, communicated with clients
and updated client records.
Master Cosmetologist
Salon 124
2017.08 - 2020.01
- Booked appointments, answered phones, greeted
clients, handled payments and created client service
tickets. - Started my career with Salon 124 as a receptionist;
scheduling appointments, multitasking phone calls and
checking clients out from their services. - Worked very hands on with clients and built personal
relationships with clients over the years with their trust. - Consulted with new clients, asking appropriate questions
to understand needs and expectations for hair color,
style and care.
Education
Bachelor of Science - Kinesiology
Austin Peay State University
Clarksville, TN05.2024
Skills
- Excellent Multi-Tasking Capabilities
- Reliable and Punctual
- Problem-solving abilities
- Attention to Detail
- Customer Service-Oriented
- Call Center Experience
Affiliations
- Military Spouse
Timeline
Customer Service Representative
Intuit Turbo Tax
2022.01 - 2022.05
Master Cosmetologist
The Color Room
2021.02 - 2021.08
Receptionist
Tiny Town Animal Clinic
2020.09 - 2021.02
Master Cosmetologist
Salon 124
2017.08 - 2020.01
Bachelor of Science - Kinesiology
Austin Peay State University
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