Randi Baker
Clarksville,TN
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I rapidly advanced at Intuit Turbo Tax due to my exceptional service. Skilled in multi-tasking and problem-solving, I excel in customer service-oriented roles, significantly enhancing client loyalty and satisfaction through effective communication and detailed attention. I believe I would be a great asset to any company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Intuit Turbo Tax
Clarksville, TN
01.2022 - 05.2022
- Promoted rapidly to handle complicated calls due to high-quality level of service reviews.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Master Cosmetologist
The Color Room
Clarksville, TN
02.2021 - 08.2021
- Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals.
- Spoke with clients regarding health history,
expectations, services and procedures for safety and
customer satisfaction. - Booked appointments, answered phones, greeted
clients, handled payments and created client service
tickets. - Answered phone calls and talked with potential clients
to get them set up with appointments and trouble shoot
any issues that may have occurred.
Receptionist
Tiny Town Animal Clinic
Clarksville, TN
09.2020 - 02.2021
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Managed multi-line phone system, spoke with clients to schedule appointments, and worked with clients to troubleshoot issues in a timely manner.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Confirmed appointments, communicated with clients
and updated client records.
Master Cosmetologist
Salon 124
Buford, GA
08.2017 - 01.2020
- Booked appointments, answered phones, greeted
clients, handled payments and created client service
tickets. - Started my career with Salon 124 as a receptionist;
scheduling appointments, multitasking phone calls and
checking clients out from their services. - Worked very hands on with clients and built personal
relationships with clients over the years with their trust. - Consulted with new clients, asking appropriate questions
to understand needs and expectations for hair color,
style and care.
Education
Bachelor of Science - Kinesiology
Austin Peay State University
Clarksville, TN05.2024
Skills
- Excellent Multi-Tasking Capabilities
- Reliable and Punctual
- Problem-solving abilities
- Attention to Detail
- Customer Service-Oriented
- Call Center Experience
Affiliations
- Military Spouse
Timeline
Customer Service Representative
Intuit Turbo Tax
01.2022 - 05.2022
Master Cosmetologist
The Color Room
02.2021 - 08.2021
Receptionist
Tiny Town Animal Clinic
09.2020 - 02.2021
Master Cosmetologist
Salon 124
08.2017 - 01.2020
Bachelor of Science - Kinesiology
Austin Peay State University