Dynamic General Manager with a proven track record at R&R Resale, excelling in operations management and team leadership. Spearheaded strategies that drove year-over-year growth and enhanced customer retention. Expert in inventory control and fostering strong vendor relationships, while cultivating a motivated workforce that consistently meets goals.
Overview
7
7
years of professional experience
Work History
General Manager
R&R Resale
07.2020 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Stock Manager
Once Upon A Child Franchise
10.2018 - 07.2020
Maintained neat and organized backroom to easily access merchandise and drive sales.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
Set up displays of merchandise to market new products to customers.
Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
Increased customer satisfaction with timely and accurate order fulfillment.
Streamlined receiving process, accelerating availability of new stock on floor.