Randi Barker
Lake Jackson,TX
Summary
Dynamic Beauty Advisor at HEB Grocery Store with expertise in product recommendations and visual merchandising. Achieved significant sales growth through effective upselling and personalized consultations. Renowned for exceptional customer service and relationship building, fostering a loyal clientele. Committed to continuous improvement and staying ahead of beauty trends to enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
HEB Grocery Store
09.2020 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Increased sales of premium skincare products with targeted recommendations.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Developed strong rapport with customers and created positive impression of business.
Server
Smithharts Texas Grill
10.2013 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Director of Baseball Operations
Big League Dreams Sports Parks
06.2018 - 07.2019
- Established a culture of continuous improvement by encouraging open communication among players and coaching staff regarding performance expectations and personal goals.
- Increased player retention rates with ongoing support, mentorship, and individualized growth opportunities.
- Supervised facilities management activities such as equipment procurement, maintenance scheduling, and safety inspections for optimal playing conditions at all times.
- Enhanced communication between coaching staff and players by establishing regular meetings and open channels for feedback.
- Maintained membership with professional baseball associations and kept abreast of current information and developments.
- Directed administrative staff in daily tasks related to record-keeping, correspondence, and reporting requirements for regulatory compliance purposes.
Education
High School Diploma -
Angleton High School
Angleton, TX06-2013
Skills
- Product recommendations
- Visual merchandising
- Customer service
- Sales techniques
- Relationship building
- Beauty trends analysis
- Promotions marketing
- Conflict resolution
- Team collaboration
- Product knowledge
- Organization and multitasking
- Flexibility and adaptability
Timeline
Beauty Advisor
HEB Grocery Store
09.2020 - Current
Director of Baseball Operations
Big League Dreams Sports Parks
06.2018 - 07.2019
Server
Smithharts Texas Grill
10.2013 - 03.2020
High School Diploma -
Angleton High School
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