Randi Booker
Dallas,US
Summary
Dedicated and results-driven Accounts Receivable and Collections Specialist with over 8 years of experience in credit and collections, loss mitigation, customer service, and account reconciliation. Skilled in managing high-volume receivables, negotiating payment solutions, and reducing delinquency rates. Proven track record of strengthening cash flow, reducing bad debt, and delivering exceptional customer service while maintaining compliance with federal and industry regulations.
Overview
10
10
years of professional experience
Work History
Account Manager (Collections & Accounts Receivable)
Dakota Financial Services
07.2023 - 06.2025
- Manage a portfolio of 115+ active accounts, ensuring timely collection of lease receivables, taxes, and fees.
- Review AR aging reports regularly, clean unapplied payments, and ensure proper documentation is maintained.
- Analyze customer payment patterns to proactively address delinquencies and reduce risk exposure.
- Prepare and send collections communications, including default notices, in compliance with company policy.
- Respond to customer documentation requests, resolve discrepancies, and support cash application processes.
- Build and maintain client relationships to improve collection rates and customer satisfaction.
- De-escalate issues by offering flexible repayment options, retaining client trust while securing payments.
Senior Collections Representative
Toyota Financial Services
01.2021 - 07.2023
- Handled high-volume inbound and outbound collections calls with delinquent customers to negotiate repayment plans.
- Ensured adherence to Fair Credit Reporting Act (FCRA) and internal compliance protocols.
- Delivered high-quality customer service and resolved billing and payment inquiries for auto finance accounts.
- Collaborated with internal departments to resolve complex accounts and support customer retention efforts.
- Consistently exceeded monthly targets for call resolution and recovery rates.
Customer Service / Collections / Loss Mitigation Specialist
Ally Financial
11.2017 - 01.2021
- Performed risk assessments and negotiated payment plans to prevent account charge-offs and repossessions.
- Handled daily outbound collection efforts and maintained detailed documentation of customer hardship cases.
- Reviewed aging reports to reconcile accounts and identify opportunities to recover aged receivables.
- Provided accurate, professional responses to inquiries across multiple financial products.
- Assisted in loss mitigation strategies, minimizing overall exposure and maximizing recoveries.
Front-End Collector
Ditech
11.2016 - 11.2017
- Contacted past-due accounts and persuaded customers to bring accounts current while complying with state and federal regulations.
- Conducted thorough delinquency analysis and reported status updates to collections leadership.
- Cleaned up unapplied payments in AR, ensuring accuracy in the Smart Sheet system.
- Prioritized accounts based on risk and age, optimizing collection strategies and increasing monthly recovery rates.
Insurance Service Representative
Travelers Insurance
07.2015 - 10.2016
- Advised customers and agents on coverage options, billing concerns, and policy eligibility.
- Processed cancellations, reinstatements, and complex account service requests.
- Supported agencies with billing portal navigation and technical troubleshooting.
- Resolved customer complaints with professionalism, contributing to improved satisfaction metrics.
Education
Coursework Toward Associate's Degree - Culinary Arts
Bossier Parish Community College
Skills
- Accounts Receivable
- Collections
- Loss Mitigation
- Risk Management
- Customer Service
- Negotiation
- SAP
- Microsoft Office
- Smart Sheet
- FCRA Compliance
- Account Reconciliation
- Payment Processing
- Conflict Resolution
- Documentation
- Risk Assessment
Additional Information - Technical Proficiencies
- Microsoft Office Suite
- SAP
- Outlook
- Snow Leopard
- Smart Sheet
- Daybreak
- E-Oscar
- Shaw Collections
- Echo Sign
- Skype for Business
- SnagIt
- Lotus Notes
- Lync
- Live Meeting
Personal Information
Title: Accounts Receivable and Collections Specialist
Timeline
Account Manager (Collections & Accounts Receivable)
Dakota Financial Services
07.2023 - 06.2025
Senior Collections Representative
Toyota Financial Services
01.2021 - 07.2023
Customer Service / Collections / Loss Mitigation Specialist
Ally Financial
11.2017 - 01.2021
Front-End Collector
Ditech
11.2016 - 11.2017
Insurance Service Representative
Travelers Insurance
07.2015 - 10.2016
Coursework Toward Associate's Degree - Culinary Arts
Bossier Parish Community College