Summary
Overview
Work History
Education
Skills
Timeline
Generic

RANDI BUSH

Peoria,AZ

Summary

Dedicated disclosure desk manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Disclosure Desk Manager

VIP Mortgage
09.2019 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Attended staff meetings and brought issues to attention of upper management.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files and updated to match current standards.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.

Mortgage Compliance/Disclosure Desk Supervisor

Bank 34
05.2016 - 07.2019
  • Assist the Mortgage Compliance Officer performing duties related to mortgage compliance and mortgage loans
  • Maintain and service the compliance/disclosure desk with initial disclosures, COC (LE), RESPA & Section 8 audits and approve CD's
  • Ensure compliance with TRID, state, federal & government regulations
  • Use computers for various applications, such as Point, Mortgagebot, Smart Fees and Doc Magic (set up loan packages according to state & federal guidelines.) Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of my disclosure desk team
  • Manage projects or contribute to committee or team work
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Supervise other clerical staff and provide training and orientation to new staff
  • Train and assist staff with computer usage
  • Worked closely with all contributing departments including closing, secondary/lock desk, processors, LOA's and LO's
  • Participated in a monthly processing call to update all departments on policy and procedure changes
  • Review and acquire required documentation for internal QC audits
  • Contributed to pipeline maintenance
  • Provide employee training on compliance related topics, policies, or procedures.

Initial Loss Reporting

State Farm
01.2014 - 04.2015
  • Initial Loss Reporting (ILR) receives claims and ensures prompt routing to other claim handling teams
  • Communicating with customers and associates over the telephone
  • Gathering and documenting loss information
  • Working in a collaborative team environment to handle a large volume of claims and telephone calls
  • Using State Farm claims systems and other technologies to perform job duties.

Education

High School Diploma -

Liberty High School

Skills

  • Delegating Work Assignments
  • Daily Reporting
  • Conflict and Issue Documentation
  • Quality Assurance
  • Operations Oversight
  • Team Building and Supervision
  • Problem-Solving
  • Policy Enforcement
  • Employee Training
  • Team Leadership
  • Time Management
  • Verbal and Written Communication

Timeline

Disclosure Desk Manager

VIP Mortgage
09.2019 - Current

Mortgage Compliance/Disclosure Desk Supervisor

Bank 34
05.2016 - 07.2019

Initial Loss Reporting

State Farm
01.2014 - 04.2015

High School Diploma -

Liberty High School

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