Randi Caplin
Cockeysville,MD
Summary
With Over 30 years of sales experience. With most people caring only about their bottom line and how much money they will make with each sale, that is not me. I truly care about my Clients !! I work extremely hard to find the perfect house for each of my Clients so they can make it their home ! I Realize that buying a house is one of the most if not thee most important decision you may make in your lifetime. I want to assist and guide you all the way through the process. We will work with my highly qualified team that has more than 100 years combined Real Estate Experience to make the entire process enjoyable and as stress free as possible!! I am always here for my clients !!!
WHAT SETS ME APART.... I DON'T STOP UNTIL I HAVE THE RESULT YOU WANT AND NEED. I ANSWER MY PHONE ,TEXT AND EMAILS !! My clients never have to wait for me to get the job done !! ... You can call this TYPE A personality, I am fine with that !!! I have no choice!!! My clients happiness is everything to me !! Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
41
41
years of professional experience
Work History
Real Estate Agent /Office Manager
Corner House Realty Premier
04.2014 - Current
- Top Producing Agent 2015 Yearly through 2022
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Created organized filing system to manage department documents.
Sales Manager
Charm City Brokers
02.1988 - 04.2015
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Arranged and Displayed Jewelry and Window Displays and Dressing Design.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
Sales Representative
Panama Jack Suntan Products
07.1982 - 09.1984
- Top Producer 1982-1984
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business
- Retained excellent client satisfaction ratings through outstanding service delivery
Education
Realtor - Real Estate
Coldwell Banker
Lutherville, MD03.2014
Associate of Arts - General Studies
Valencia College
Orlando, FL06.1984
Skills
- Lead Follow up
- Client Needs Assessment
- Partnership Development
- Buyer Contracts
- Property Assessments
- Comparative Market Analysis
- Property Tours and Inspections
- Contract Negotiation
- Interior Staging
- Client Management Property Sales
- Sales Closing
- MLS Expert
- Maryland Association of Realtors
- Pennsylvania Association of Realtors
- Negotiation
- Accomplished in Commission Sales
Timeline
Real Estate Agent /Office Manager
Corner House Realty Premier
04.2014 - Current
Sales Manager
Charm City Brokers
02.1988 - 04.2015
Sales Representative
Panama Jack Suntan Products
07.1982 - 09.1984
Realtor - Real Estate
Coldwell Banker
Associate of Arts - General Studies
Valencia College
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