Randi Castillo
Fort Worth,TX
Summary
Dynamic security professional with extensive experience at Dickies Arena, excelling in emergency response and conflict de-escalation. Proven ability to enhance safety protocols and foster positive relationships while supervising teams. Detail-oriented with a strong focus on threat assessment and superior customer service, ensuring a secure environment for all stakeholders.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
14
14
years of professional experience
Work History
Level 3 Security Officer
SAPLL
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Supervisor
Dickies Arena
06.2023 - 10.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
Optometric Technician
Eagle Mountain Family Eye Care
08.2017 - 02.2018
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Optometric Technician
Eagle Ranch Vision Source
01.2011 - 08.2017
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
Education
High School Diploma -
Richland High School
North Richland Hills, TXSkills
- Report writing
- Incident reporting
- Detail-oriented
- Security guard license
- Superior customer service
- Emergency response
- Relationship building and management
- Complex Problem-solving
- Security screenings
- Conflict de-escalation
- Threat assessment
Timeline
Level 3 Security Officer
SAPLL
10.2024 - Current
Security Supervisor
Dickies Arena
06.2023 - 10.2024
Optometric Technician
Eagle Mountain Family Eye Care
08.2017 - 02.2018
Optometric Technician
Eagle Ranch Vision Source
01.2011 - 08.2017
High School Diploma -
Richland High School
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