Randi Caudle
Springfield,OR
Summary
Highly organized and self-directed leader with over 20 years of successful management experience in the retail and restaurant industry. Demonstrated expertise in interpersonal communication, managing competing projects and deadlines, and working effectively in fast-paced environments. Adept at time-management and proven track record of delivering results.
Overview
24
24
years of professional experience
Work History
Area Manager of Operations
Amazon
03.2024 - Current
- Developed processes to save on costs and prevent losses.
- Enhanced performance by implementing proven management processes to increase revenue.
- Enforced compliance with local, state and federal regulations and company standards.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Fred Meyer
07.2021 - 03.2024
- Provide oversight to all store operations, ensuring smooth and efficient operations while optimizing inventory, and enhanced customer service, resulting in substantial revenue growth and improved customer satisfaction scores.
- Generated daily, weekly, and monthly reports to monitor progress and trends, entering the data into data management software.
- Ensure store compliance with all policies and procedures, including OSHA safety standards as well as EcoLab, guiding staff to implement safe work habits.
- Reviewed department manager resorts to ensure accuracy and completeness, communicating with co-managers and directors any adversity or changes in procedures.
- Fostered a cohesive team environment, mentored staff, and implemented effective training programs, boosting employee retention and productivity.
- Implemented effective conflict resolution skills and techniques, handling challenging situations with professionalism and tact.
- Introduced new merchandising strategies and streamlined checkout processes, reducing wait times and increasing average transaction value.
E-commerce Supervisor
Fred Meyer
10.2019 - 07.2021
- Guide and support associates to meet e-commerce goals, enhancing team productivity.
- Implement new tech like Ring Scanners, boosting efficiency in operations.
- Utilize CUE and ZEBRAS systems for seamless department and store integration.
- Mentor team on new procedures, fostering a collaborative work environment.
- Drive measurable improvements in e-commerce operations through strategic training.
- Manage multiple projects and deadlines simultaneously, streamlining processes and ensuring department workflow is efficient.
- Worked with Department managers to map out floor plans, ensuring successful integration and meeting customer demands.
- Provide excellent customer service in-person, over the phone, and through email, promoting a positive customer experience.
Scheduling Coordinator
Home Instead Senior Care Beaverton
10.2019 - 08.2020
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate caregiver schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Front End Manager
Kroger
01.2008 - 10.2019
- Led front-end operations, optimizing customer service and checkout efficiency. Implemented strategies that reduced wait times and improved overall satisfaction scores.
- Managed a team of cashiers, price changers, auditors, bookkeepers; fostering a cooperative environment.
- Manage multiple schedules, deadlines and projects.
- Developed training programs that enhanced team performance and customer interaction skills.
Restaurant Manager
Native New Yorker
05.2002 - 01.2008
- Delivered exceptional customer service through in-person, phone and email interactions.
- Compiled reports to track and measure customer satisfaction levels.
- Oversaw facilities services and maintenance activities.
- Budget preparation by monitoring costs and expenses
- Ensured restaurant compliance with all policies and procedures, including OSHA safety standards and Food Safety standards for Maricopa County, guiding staff to implement safe work habits.
Education
Bachelor of Arts - Anthropology
University of Nevada-Reno
Reno05.2017
Master of Arts - Public Health
Marylhurst University
Marylhurst, OR Skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word and PowerPoint) and Microsoft SL
- Extensive experience in retail and restaurant environments
- Strong Verbal and written communication skills, able to clearly convey information
- Proficient problem solver with excellent data gathering and analytical skills, with a detail-oriented approach
- Strong project management and time management skills
- Team Leadership Mentorship
- Logistics management
- Operational efficiency
- Cross-functional coordination
- Outstanding communication skills
- Excellent interpersonal skills
- Budgets
- Supervisory role background
- Forecasting
Timeline
Area Manager of Operations
Amazon
03.2024 - Current
Assistant Store Manager
Fred Meyer
07.2021 - 03.2024
E-commerce Supervisor
Fred Meyer
10.2019 - 07.2021
Scheduling Coordinator
Home Instead Senior Care Beaverton
10.2019 - 08.2020
Front End Manager
Kroger
01.2008 - 10.2019
Restaurant Manager
Native New Yorker
05.2002 - 01.2008
Bachelor of Arts - Anthropology
University of Nevada-Reno
Master of Arts - Public Health
Marylhurst University