Randi Chugg
Wilsonville,OR
Summary
Dynamic administration professional with over 10 years of experience in customer service and office administration, showcasing a proven track record in managing diverse administrative tasks, processing payroll, and maintaining comprehensive client records. Expertise includes effectively coordinating over 250 calendar events, leading to significant improvements in operational efficiency across previous roles. Recognized for exceptional communication skills and a commitment to enhancing organizational effectiveness and client relations. Eager to leverage this experience to contribute to team success.
Overview
33
33
years of professional experience
Work History
Office Administrator
Brightside Home Solutions
12.2024 - 02.2025
- Answered phones and provided exceptional support to callers and staff.
- Downloaded new orders and organized files in Google Drive for efficient access.
- Processed payroll in QuickBooks, ensuring meticulous accuracy.
- Obtained a notary license for Oregon and Washington, enhancing service capabilities.
- Supervisor: Miranda Smith, HR Manager
- Phone number: 844-932-4241
- Msmith@brightsidewindows.com
- Reason for leaving: Position was allocated to one person/Medical issues
Patient Services Specialist
Providence Medical Center
08.2024 - 10.2024
- Responded to phone calls and effectively routed messages.
- Scrutinized schedules for precision and booked appointments.
- Verified insurance and personal information, ensuring accurate patient records.
- Supervisor: Sidney Hustiz, Clinic Manager
- Phone number: (503) 537-5900
- S.hustiz@providence.org
- Reason for leaving: Termination, performance was not up to their standards. Position hired for was in clinic and I was told the day I started that I would be moving to a 100% remote position, which is not what I applied for.
Customer Service Representative
Ace Handyman Services
12.2023 - 06.2024
- Operated as an individual franchise. I had a remarkable 98% closing rate.
- Maintained customer balance and processed leads promptly to maximize service efficiency.
- Supervisor: Somaly, Office Manager
- Phone number: (503) 468-6805
- Reason for leaving: Performance was not up to their standards; wanted a 100% closing rate, unfortunately that was not possible as this is an overpriced service in an over saturated market.
Account Manager
LIFETOUCH/SHUTTERFLY
06.2023 - 12.2023
- Oversaw a calendar of 250+ school picture days, ensuring effective scheduling.
- Collaborated with schools for verification and streamlined scheduling processes.
- Supervisor: Heather Cooper, Photo Manager
- Phone number: Unlisted due to office closure.
- Reason for leaving: Termination, was blamed for a mistake that was made by the sales representative. Office was closed by corporate office 6 months later.
Customer Service/SPEC Customer Success
Freedom Mortgage
12.2020 - 03.2023
- Progressed from CS1 to CS4 in just 8 months, demonstrating quick adaptability.
- Managed customer calls regarding payments and loss mitigation effectively.
- Supervisor: I had several different supervisors during my time here, I don’t recall any of their names.
- Phone number: Corporate Office (855)690-5900
- Reason for leaving: Medical
Client Specialist/Account Manager
RedBell Real Estate
05.2018 - 04.2020
- Oversaw 40-80 clients and maintained robust communication with real estate agents.
- Conducted training sessions for clients on platform usage, enhancing user experience.
- Supervisor: Sarah Koontz, Account Manager Supervisor
- Phone number: Corporate Office: (800) 868-1680
- Reason for leaving: Moved to Oregon
Customer Service Representative-Fulfillment
RedBell Real Estate
11.2016 - 12.2017
- Managed incoming and outgoing calls to agents, ensuring clear communication.
- Executed quality control of orders to guarantee customer satisfaction.
- Supervisor: Millie Benson, Valuations Supervisor (Currently no longer employed with the company)
- Phone number: Corporate Office (800) 868-1680
- Reason for leaving: I moved to Montana, but continued working for the company as a Remote QC reviewer. When I had the opportunity to move back to Utah, I was promoted to Account Manager.
Customer Service Representative, Front Desk agent
Massage Envy
03.2016 - 11.2016
- Confirmed and booked appointments, streamlining client scheduling.
- Maintained client records and assisted with upselling memberships to enhance retention.
- Supervisor: Colby, Clinic Manager (Unsure if he is still working there)
- Phone Number: (801) 545-9111(Sandy location, Midvale location is permanently closed)
- Reason for leaving: Found employment with another company for much higher pay.
Cosmetics and Fragrance Sales Associate
Dillard's
06.2013 - 03.2014
- Executed daily sales of cosmetics and fragrances, achieving high sales targets.
- Conducted weekly inventory reviews to maintain stock accuracy.
- Supervisor: Amy (However I had several other supervisors as well)
- Phone number: (208) 525-4000
- Reason for leaving: Unable to reach the stores ridiculous individual sales numbers. Each individual had a monthly/daily sales quota that was impossible for most employees to meet as the store had very little foot traffic and where I was located in Fragrances, no one is coming in to buy a bottle of perfume everyday.
Cosmetics and Fragrance Sales Associate
Macy's
02.2013 - 06.2013
- Managed sales and inventory of cosmetics and fragrances, contributing to store performance.
- Supervisor: I had several, cannot recall any names.
- Phone Number: (208) 525-8315
- Reason for leaving: Was falsely accused of tampering with a product tester.
Retail Sales Associate/Lead Audit
Kohl's
03.2006 - 03.2007
- Supervised associates during inventory management to ensure efficiency.
- Managed cash office resolutions and executed daily deposits meticulously.
- Supervisor: I had several, I don’t recall any names.
- Phone Number: (208) 227-0195
- Reason for leaving: Medical issues
Office Administrator
Laura Chugg, MSW
03.1992 - 06.1998
- Performed general office duties including billing and filing accurately.
- Managed schedules for multiple therapists to optimize appointment availability.
- Supervisor: Laura Chugg, Owner
- Phone Number: Office is closed
- Reason for leaving: Office closed as the owner was unable to work due to a medical diagnosis.
Education
Some college - Business Management
University of Phoenix
12.2008
Certified Nursing Assistant - Nursing
Eastern Idaho Technical College
Idaho Falls12.2005
Some college - Pre-Veterinary Medicine
Idaho State University
Idaho Falls06.2003
High school diploma - undefined
Pocatello High School
Pocatello06.1997
Skills
- CRM software
- Presentation skills
- Google Suite
- Microsoft 365
- AP/AR
- Office management
- Customer service
- Organizational skills
- Help desk skills
- Multi-line phone system
- Licensed Public Notary in Washington, Oregon, and Idaho
- BLS certification
- Medical terminology
- Quickbooks
- CNA experience
- Medical office experience
- Quick learner
- Hyper Organized
- Incredibly Efficient
- Meticulously Detailed
- Punctuality
- Reliable
- Team Player
- Able to Work Independently
- Leadership Skills
- Cleanliness
- Empathetic
- Compassionate
- Works Well Under Pressure
- Able to Work in Fast Paced Environments
- EPIC training
- Microsoft Office
Languages
English Native
Timeline
Office Administrator
Brightside Home Solutions
12.2024 - 02.2025
Patient Services Specialist
Providence Medical Center
08.2024 - 10.2024
Customer Service Representative
Ace Handyman Services
12.2023 - 06.2024
Account Manager
LIFETOUCH/SHUTTERFLY
06.2023 - 12.2023
Customer Service/SPEC Customer Success
Freedom Mortgage
12.2020 - 03.2023
Client Specialist/Account Manager
RedBell Real Estate
05.2018 - 04.2020
Customer Service Representative-Fulfillment
RedBell Real Estate
11.2016 - 12.2017
Customer Service Representative, Front Desk agent
Massage Envy
03.2016 - 11.2016
Cosmetics and Fragrance Sales Associate
Dillard's
06.2013 - 03.2014
Cosmetics and Fragrance Sales Associate
Macy's
02.2013 - 06.2013
Retail Sales Associate/Lead Audit
Kohl's
03.2006 - 03.2007
Office Administrator
Laura Chugg, MSW
03.1992 - 06.1998
Some college - Business Management
University of Phoenix
Certified Nursing Assistant - Nursing
Eastern Idaho Technical College
Some college - Pre-Veterinary Medicine
Idaho State University
High school diploma - undefined
Pocatello High School
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