Randi Clifton
Winterville,NC
Summary
A champion of change with exceptional interpersonal and courageous leadership skills. Building collaborative teams and strategic relationships with stakeholders to exceed organizational expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Campus HR Manager
Hyster-Yale Material Handling, Inc.
07.2020 - Current
- Responsible for the leadership of the local team of 10 direct reports supporting the day-to-day activities of 1,400 employees across divisional and manufacturing operations.
- Accountability for superior performance encompassing employee relations, talent acquisition, talent management, manufacturing training and EHS
- Spearheading activities focused on strategic change management to build and maintain a stronger organization while optimizing Workday
- Implemented a new employee recognition and customer education program.
- Actively support the implementation and optimization of HROne platform (Workday)
- Building employee morale through shop floor engagement and encouragement of real time rewards and recognition.
- Partnering to implement apprenticeship programs for Industrial Maintenance, Software Robotics and Welding.
- Providing ongoing support to leaders and team members from executive suite to shop floor.
- Champion of strategic HR transformation focused on key critical areas including policy standardization, employee experience, ADA, events/recognition, compensation, benefits, leave management (FMLA, STD, LOA), payroll, and talent acquisition.
People & Organization Advisor
DSM Dyneema
06.2018 - 06.2020
- Responsible for the day-to-day activities surrounding employee relations, talent acquisition and talent management while partnering with senior leaders to build a stronger organization through strategic change management
- Geographically supporting both North America sites located in Greenville, NC and Mesa, AZ
- Created a national employee ambassador program to increase the transfer of information between leadership and employees
- Actively worked with senior leadership to drive efficiencies through strategic organization alignment of staff and resources
Director of Human Resources
LaSalle Management Company
07.2017 - 06.2018
- Responsible for the direction and leadership of the human resources function including, but not limited to employee relations, benefit management, compensation, policy & procedure development and delivery to facilities across multiple states
- Work directly within DOL and SCA guidelines and collective bargaining agreements
- Negotiated union contract for CCA represented employees located in Arizona
- Implemented a full HR Management system powered by Sage
- Integrated field HR representatives into one team
- Created an internal talent acquisition team
Sr. Manager- Talent Acquisition Sourcing Strategy, Executive Search & Corporate Recruiting
CenturyLink
01.2014 - 07.2017
- Responsible for the delivery of high-quality professional and executive level candidates by utilizing strategic sourcing methodologies, business intelligence, internal and external networks, professional organizations, social media, branding initiatives, digital tools and grass roots initiatives
- Globally focused supporting the talent needs across all functions (sales, contact center, technical, IT, product & corporate functions-Marketing, Wholesale, Finance, Human Resources, Legal, Strategy)
- Built and implemented a successful Talent Sourcing COE responsible for 32% of external hires annually
- Implemented an internal Executive Search team to reduce overall external agency spend by $2M annually.
- Managed a financial budget of $5.2M annually
Lead HR Business Partner
CenturyLink
03.2011 - 01.2014
- Business Partner to VP of a 3,200-employee division inclusive of Consumer & Small Business Sales & Care, Operational Effectiveness and Operational Support
- Provided leadership and consultation for all levels of the organization on the interpretation and administration of HR policies, employee relations, performance management, attendance management, union awareness, recruitment, EEO, compensation management, employee development, benefits and all related facets of HR in a fast paced, ever-changing environment
- Co-developed business units standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes for performance and attendance management
- Partnered with business unit through two acquisitions (Embarq-2008 & Qwest-2010) completing organizational design and newco structures, policies and procedures
- Drove change management with leadership teams through focus groups, team meetings and ongoing support
- Managed the notification, separation and severance process for 9 contact center closures over a 3-year period
HR Business Partner
CenturyLink
01.2009 - 03.2011
- Responsible for administering policy and procedures; creating employee development plans; training and development guidance; administration of HR compliance training; guidance in corrective action and/or termination of employees; organizational design and effectiveness; unemployment claims & hearings, resolutions of ER complaints; ethics investigations and discipline; POC for all Human Resource matters for the Mid-Atlantic region including, NC, SC, GA, VA, TN
- Co-developed business units standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes for performance and attendance management
Recruiter II
CenturyLink
08.2006 - 01.2009
- Responsibilities included recruitment and retention efforts for 4 NC Solutions call centers (Inbound, Outbound Sales, Outbound Retention, and Inbound Retention), one TN mega call center, 3 Work from Home Virtual Centers (Data, Technical and Consumer), 19 retail stores (NC, SC &VA) and NC operator services
- Experiences include various sourcing techniques, college recruitment, creating and presenting compelling offers, retention efforts, conducting new hire orientations, exit interviews, conducting focus groups with all levels, created and implemented new hire focus groups based on training efforts, building morale in the different offices, communicating with all levels of management, presented training to management on interviewing skills and tactics and utilizing behavioral interviews
- Key Recruiter for the implementation of the Work from Home contact centers (Consumer Sales, Business Sales, Repair & Internet Help Desk)
- Exceeded interview to offer objectives each month 85%
Staffing Supervisor
Manpower Group
07.2003 - 08.2006
Education
Master of Science - Leadership and Human Resources Development
Louisiana State University
Baton Rouge, LABachelor of Science - Business Administration-Human Resource Management
Southern New Hampshire University
Manchester, NHSkills
- HR policies and procedures
- HRIS Systems
- Employee Wellness
- HR analytics
- Employee Relations
- Recruitment Strategies
- Organizational Development
- Performance Appraisals
- Diversity and Inclusion
- Organizational Culture
- HR policies development
- Coaching and Mentoring
Certification
- SPHR Certification
- SHRM-CP Certification
Timeline
Campus HR Manager
Hyster-Yale Material Handling, Inc.
07.2020 - Current
People & Organization Advisor
DSM Dyneema
06.2018 - 06.2020
Director of Human Resources
LaSalle Management Company
07.2017 - 06.2018
Sr. Manager- Talent Acquisition Sourcing Strategy, Executive Search & Corporate Recruiting
CenturyLink
01.2014 - 07.2017
Lead HR Business Partner
CenturyLink
03.2011 - 01.2014
HR Business Partner
CenturyLink
01.2009 - 03.2011
Recruiter II
CenturyLink
08.2006 - 01.2009
Staffing Supervisor
Manpower Group
07.2003 - 08.2006
Bachelor of Science - Business Administration-Human Resource Management
Southern New Hampshire University
Master of Science - Leadership and Human Resources Development
Louisiana State University
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