Randi Cole
Roanoke,VA
Summary
Skilled Benefit Program Supervisor successfully developing and overseeing programs of varying sizes. Demonstrated track record of achievement over 13 years of experience. First-rate communication, interpersonal and organizational abilities. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the agency.
Overview
16
16
years of professional experience
Work History
Benefit Program Supervisor
Roanoke City Department Of Social Services
Roanoke, VA
12.2020 - Current
- Directs team of 7 personnel, overseeing records, performance and quality assurance.
- Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work and related activities.
- Plans, organizes and supervises the administration of various federal, state and local financial assistance programs; ensures established goals and objectives are met.
- Interprets, explains and trains on multiple financial assistance program policies including Supplemental Nutrition Assistance Program (SNAP); Medical Assistance for families, children, the elderly and disabled; Temporary Assistance for Needy Families (TANF)
- Tracks and complies with State mandates for timeliness and accuracy compliance for all the financial assistance programs; distributes work to assigned staff.
- Monitors case records for adherence to policy, accuracy and timeliness standards; ensures the safeguarding of confidentiality of all information.
- Tracks, monitors, and responds to Data Warehouse, Virginia Case Management System (VACMS) and state reports; pending application, renewal or change reports on a daily, weekly or monthly basis.
- Performs other duties as assigned.
Senior Benefit Program Specialist
Roanoke City Department Of Social Services
Roanoke, VA
06.2015 - 12.2020
- Perform, interpret, and explain policy for State, Federal, and local Financial Assistance Programs to include: Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (families, children, elderly, disabled), Temporary Assistance for Needy Families (TANF), Excellent computer skills and knowledge (Prefer working knowledge in the Virginia Department of Social Services computer systems such as: ADAPT, VACMS, SPIDER, UNISYS, and MMIS.
- Track and comply with state mandates for timeliness and accuracy compliance for all financial assistance programs.
- Conduct detailed interviews by telephone or in person in order to gather required information and troubleshoot discrepancies.
- Secure and safeguard confidential information from applicants, recipients, and federal reports.
- Gather and analyze verifications received for authenticity, validity and accuracy.
- Identify and assess customer needs to make proper referrals to fraud, social workers, community organizations, mental health, Social Security, and other organizations.
- Provide training to staff and case monitoring and attends meetings and public speaking engagements when needed.
Benefit Program Specialist
Roanoke City Department Of Social Services
Roanoke, VA
05.2011 - 06.2015
- Determined and re-determine eligibility of individuals and families for one or more federal, state and local financial assistance programs including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, elderly and disabled; Temporary Assistance for Needy Families (TANF); interprets and explains policies pertaining to financial assistance programs.
- Identified and assessed customer needs to make proper referrals to various Social Services programs, such as Fraud, Children’s Services, Adult Services and Housing, as well as other community organizations, mental health, Social Security and other organizations.
- Tracked and complied with state mandates for timeliness and accuracy compliance for all financial assistance programs; conducted detailed interviews by telephone or in person to gather required information and troubleshoot discrepancies.
- Gathered and analyzed verification documents received for authenticity, validity and accuracy; secures and safeguards confidential information from applicants, recipients and federal reports.
Social Work Aide
Roanoke City Department Of Social Services
Roanoke, VA
01.2008 - 05.2011
- Evaluated individuals' financial resources and current needs related to VIEW program needs.
- Conducted intake interviews with new clients to gather information about their social, medical, and financial conditions
- Communicated regularly with VIEW workers to ensure clients received gas vouchers, bus passes, and other needs.
- Tracked client progress by keeping detailed records of each client’s activities and compliance.
- Referred clients to other agencies for additional assistance in cases where their own organization does not provide the service needed
- Helped clients find employment or other means of self-sufficiency by providing support and guidance throughout the process
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06.1992
Skills
- Excellent communication and organizational skills
- Strong people and project management skills
- Strong analytical, problem-solving, and decision-making skills
- Performance Quality Assurance
Timeline
Benefit Program Supervisor
Roanoke City Department Of Social Services
12.2020 - Current
Senior Benefit Program Specialist
Roanoke City Department Of Social Services
06.2015 - 12.2020
Benefit Program Specialist
Roanoke City Department Of Social Services
05.2011 - 06.2015
Social Work Aide
Roanoke City Department Of Social Services
01.2008 - 05.2011
High School Diploma -
Cicero-North Syracuse High School
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