Randi Cranford
Missouri City
Summary
Results-driven loss prevention and operations leader with over 10 years of experience in risk management, theft intervention, shrink reduction, safety compliance, and business process optimization across high-volume, multi-site retail environments. Proven ability to identify root causes of loss and implement strategies that drive measurable results, including multimillion-dollar shrink recovery, and consistent safety goal achievement. Recognized for leadership, training, and team development, with a strong track record of collaborating with law enforcement, and internal stakeholders. Wicklander certified and a two-time District Investigator of the Year, with expertise in investigations, surveillance, case management, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Operations Center Analyst II
CEVA Logistics
Houston
08.2024 - Current
- Developed company risk management protocols for workplace violence, active shooter, and theft mitigation.
- Led the documentation, training, and implementation of the case management system, ThinkLP, used to track theft, security, and other incidents impacting CEVA.
- Monitored CCTV, access control systems, and high-value assets using advanced security platforms.
- Supported the CEVA Travel Security Program by coordinating response efforts for NORTAM personnel.
- Responded to alarms and managed incidents across multiple CEVA locations.
- Oversaw on-site guard activity and supported crisis communications during critical events.
- Collaborated with security and intelligence teams to produce tactical reports and manage threat assessments.
- Followed established protocols to mitigate risks and ensure employee safety.
- Implemented strategies for risk management through the development of company SOPs.
Assistant Store Manager of Operations
The Home Depot Inc
Corpus Christi
07.2022 - 08.2024
- Managed overall store operations, focusing on customer service, safety, associate training, and operational efficiency.
- Drove profitability and shrink reduction by executing company programs and creating action plans aligned with corporate objectives.
- Led and developed a high-performing team, advancing multiple associates into leadership roles, and fostering a culture of accountability and growth, advancing several associates to managerial positions.
- Partnered with district leadership to exceed sales, shrink, and service goals through strategic execution and data-driven decision-making.
- Oversaw P&L, expense control, and safety initiatives, reducing incidents while optimizing performance across departments.
- Ensured smooth operations by collaborating with cross-functional teams, and effectively managing seasonal transitions, promotions, and inventory processes.
Asset Protection Specialist
The Home Depot Inc
Missouri City
10.2019 - 07.2022
- Investigated and apprehended individuals involved in theft, coordinating with law enforcement and the ORC team for prosecution when needed.
- Led efforts to reduce shrink, helping to improve the store’s shrink-to-sales ratio for three consecutive years.
- Monitored surveillance systems, conducted internal investigations, and identified patterns of theft or unsafe behavior.
- Partnered with store leadership to implement loss prevention strategies and ensure compliance with safety standards.
- Maintained accurate case documentation and provided training to associates on asset protection and safety awareness.
Multi Asset Protection Manager
Walmart
Houston
01.2015 - 09.2018
- Oversaw asset protection for multiple stores, led investigations, and trained AP teams.
- Led asset protection operations by supervising associates, monitoring store security systems, and investigating internal/external theft, fraud, and organized retail crime.
- Conducted investigations and maintained reports on in-store accidents, employee misconduct, and operational losses.
- Trained store managers and new hires on loss prevention policies, shrinkage control, and asset protection procedures.
- Performed audits and managed inventory to identify operational inefficiencies, and minimize financial loss.
- Implemented and monitored departmental budgets while preparing regular reports on sales, losses, and department-level shrinkage.
Asset Protection Manager
Walmart
Houston
01.2013 - 12.2015
- Investigated theft, accidents, and loss-related incidents, including reviewing surveillance footage, and filing detailed reports.
- Deterred and apprehended shoplifting suspects, collaborating with law enforcement to escalate serious cases.
- Ensured store safety and merchandise security through daily monitoring and proactive prevention measures.
- Served as one of three market-level trainers, onboarding new Asset Protection Associates, and setting job performance expectations.
- Recognized for top performance, earning an award for the highest recovery of store damages and losses during the first year.
Education
Associate of Science - Paramedic Program
Bevill State Community College
Sumiton, AL05-2005
Skills
- Wicklander certified
- Strategic planning
- Risk management
- Communicates effectively
- Builds effective teams
- Situational adaptability
- Surveillance monitoring (Verint, Immix, Avigilon, Unisight, Verkada)
- Decision quality
- Develops talent
- Drives results
- Financial acumen
- Manages conflict
- Multiple priorities management
Accomplishments
2x District Investigator of the year - Home Depot
Certification
Wicklander Certified
Education and Training
other
References
References available upon request.
Timeline
Security Operations Center Analyst II
CEVA Logistics
08.2024 - Current
Assistant Store Manager of Operations
The Home Depot Inc
07.2022 - 08.2024
Asset Protection Specialist
The Home Depot Inc
10.2019 - 07.2022
Multi Asset Protection Manager
Walmart
01.2015 - 09.2018
Asset Protection Manager
Walmart
01.2013 - 12.2015
Associate of Science - Paramedic Program
Bevill State Community College