Randi Drollinger

Drive the implementation of company programs by developing action plans and directly motivating and instruct the store team to implement them to meet operational and organizational objectives.

Display a customer comes first attitude by training and holding partners accountable for delivering world-class customer service.

Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Monitor and manage store staffing levels to ensure partner development and talent acquisition plans will achieve and maintain store operational requirements.

Utilize operational tools and resources and analyzes financial reports to identify and address trends and issues in store performance.

Actively manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manage ongoing partner performance using performance management tools to support organizational objectives.

Demonstrate effective leadership expectations outlined in the Store Manager Approach to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.

Together with the store management team, ensure proper scheduling for the department to maximize conversion and enable commercial activities (department moves, Sales, Deals, etc.) keeping within the frame of the hours plan.

Plan and prioritize actions together with your team that have a clear impact on selling.

Manage the recruitment, training, development and succession planning for the department team in line with H&M ROTD best practices.

Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follows ups and take actions to improve performance and develop the team.

Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results.

Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours.

Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices

Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support the business needs.

Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings.