Randi Feliciano
Customer Service
Gainesville,FL
Summary
Manager focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams. Resourceful Customer Experience Agent with superb customer service for national company and earned recognition for quality of work. Excellent communications skills and outgoing personality leading to exceptional results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Operations Manager, Customer Experience
The Fresh Market
Gainesville, FL
03.2020 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Dessert Finisher, Cashier, Food Runner
The Cheesecake Factory
Gainesville, FL
07.2018 - 09.2020
- Prepare and fulfill the dessert and coffee orders per customer’s request in a timely manner
- Proactively count the contents of the cash register drawer at the end of each shift; Maintaining receipts, withdrawals, as well as collecting positive and negative records for servers to refrain from error
- Swiftly deliver and ensure each guest receives the correct food order, prepared perfectly at their request.
General Management, Cashier, Barista
Bahia Mar Beach Resort And Marina
Fort Lauderdale, FL
07.2019 - 01.2020
- Independently open and operate 801 Coffee Bar to provide full hearted hospitality for travelers and attend to their every need down to the last-minute detail
- Take note of inventory on a daily basis to ensure an ample amount of coffee and supplies are placed for delivery
- Organized the entire cafe in the upcoming weeks before the grand opening, including labeling storage room, writing guide notes and shift responsibility sheets for other employees, determining the interior design as well as the placement of products and decor inside the cafe, and also leading new hires to success with effective training.
Shift Supervisor
Starbucks Coffeehouse
Fort Lauderdale, FL
04.2017 - 06.2019
- Provided customized attention and beverages to guests in a high-paced and demanding environment in addition to demonstrating friendly guest service while carrying out payment transactions
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
Veterinary Assistant
South Federal Animal Hospital
Fort Lauderdale, FL
01.2018 - 03.2018
- Administered treatments such as insulin vaccinations, topical treatments, and dietary supplements.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Summer Volunteer
South Federal Animal Hospital
Fort Lauderdale, FL
06.2014 - 08.2016
Education
Fort Lee High School
Associate of Arts - English
Santa Fe College
Gainesville, FL 01.2020 - Current
Skills
Customer relations specialist
Superb time management skills
Performance Evaluations
Employee relations and conflict resolution
Complex problems analysis
Timeline
Operations Manager, Customer Experience
The Fresh Market
03.2020 - Current
Associate of Arts - English
Santa Fe College
01.2020 - Current
General Management, Cashier, Barista
Bahia Mar Beach Resort And Marina
07.2019 - 01.2020
Dessert Finisher, Cashier, Food Runner
The Cheesecake Factory
07.2018 - 09.2020
Veterinary Assistant
South Federal Animal Hospital
01.2018 - 03.2018
Shift Supervisor
Starbucks Coffeehouse
04.2017 - 06.2019
Summer Volunteer
South Federal Animal Hospital
06.2014 - 08.2016
Fort Lee High School