Randi Forgey
Tampa,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Support Assistant
US Military Entrance Processing Station
10.2022 - Current
- Skillfully manage Commander's calendar, coordinating appointments and meetings based on workload and current priorities
- Efficiently handle incoming calls and visitors, ensuring accurate information dissemination and appropriate routing
- Prepare, review, and edit official correspondence, ensuring compliance with regulations, grammar, format, and office policies
- Provide guidance and assistance to staff members, enhancing workflow efficiency
- Expertly manage command's publications and forms account to meet organizational requirements
- Serve as primary civilian and military personnel systems manager for MEPS, ensuring accurate record-keeping and compliance
- Act as Commander's point of contact for civilian personnel matters, anticipating information needs and preparing materials proactively
- Initiate, forward, and follow up on personnel action requests, ensuring timely and accurate processing
- Act as liaison between USMEPCOM and CPAC for assignments, transfers, promotions, and related matters
- Conduct thorough in-processing of civilian and military personnel, ensuring document accuracy and timely submission
- Review and submit military personnel documents within established timelines, maintaining adherence to procedures
- Provide valuable advice to supervisors on time and leave procedures, ensuring accuracy and compliance
- Thoroughly review electronic time and attendance records, certifying them within pay period deadlines
- Resolve payroll inquiries related to time, attendance, and personnel actions, coordinating with relevant parties
- Initiate remedy tickets for complex payroll issues, collaborating with USMEPCOM Customer Service Representative and Defense Finance and Accounting System as needed
- Ensure accurate entry of new personnel into ATAAPS, assigning them to appropriate supervisors
- Skillfully screen incoming mail in alignment with security protocols, categorizing and routing accordingly
- Prepare outgoing mail in compliance with regulations, ensuring proper formatting, assembly, and addressing
- Handle outgoing accountable correspondence, coordinating timely UPS pickups
- Receive, log, and distribute accountable packages, maintaining two-day turnaround
- Consistently complete all mandatory training, including quarterly and annual requirements mandated by HQ.
Human Resources Assistant
US Military Entrance Processing Station
01.2022 - 10.2022
- Responsible for welcoming and tracking visitors and applicants as enter and leave MEPS Station
- Documents for candidate enlistment were compiled, copied, assembled, and given to proper organization
- Ensured prompt release of records to medical section, services, and other organizations, and kept track of processing of those documents
ROI Specialist/Data Entry Processor
Aston Carter
07.2021 - 12.2021
- Date stamped all requests and highlights pertinent data to facilitate processing
- Validated requests and authorizations for release of medical information according to established procedures
- Performed quality checks on all work to assure accuracy of release, confidentiality, and proper invoicing
- Maintained equipment in excellent operating condition (inside and out)
- Provided excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems
- Received incoming requests including routing mail, telephone inquiries, and retrieving facsimile inquiries, depending on needs to client
- Maintained neat, clean, and professional personal appearance and observes dress code established
- Maintained clean and orderly work area, ensures that records and files are properly stored before leaving area
- Maintained working knowledge of existing state laws and fee structure Worked within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carried out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations
- Maintained confidentiality, security and standards of ethics with all information
- Worked with privileged information in conscientious manner while releasing medical records in efficient, effective, and accurate manner.
Customer Service Representative
MCI
05.2021 - 06.2021
- Responded to general inquiries regarding COVID-19 symptoms, testing and public health guidelines
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Answered, screened and processed high volume of calls daily by using call management system and web-based communications.
Chart Retrieval Specialist
CIOX Health
03.2021 - 05.2021
- Traveled to healthcare facilities in surrounding areas
- Retrieved requested medical records from each facility EMR system or hardcopy file system
- Uploaded medical records using encrypted USB
- Scanned paper medical records into system when necessary
- Adhered to HIPAA guidelines and policies while protecting patient privacy
- Completed documents and work requests according to company standards.
Healthcare Enrollment Specialist
Wipro
09.2020 - 02.2021
- Worked on projects in voice and non-voice environment as directed
- Responsible for processing enrollment applications, determining eligibility, processing member changes and dis-enrollments
- Responsible for generating bills, collection tracking, and processing
- Ensured accurate resolution of transactions and process task as per SOP
- Understanding of premium calculation and posting payments process in Health Insurance.
Medical Support Assistant
Madigan Army Medical Center
10.2019 - 08.2020
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided backup support to office staff by completing filing tasks, answering phones and scheduling appointments.
Administrative Clerk
Madigan Child Development Center
10.2018 - 10.2019
- Oversaw administrative management of reception area of CYS Program
- Received children, youth, parents, and other visitors in courteous manner
- Answers main telephone, ascertain nature of call and direct caller to appropriate staff takes message or personally provides desired information
- Provided customer service expected in "First Choice" organization
- Utilized Child and Youth Management System (CYMS) to oversee collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements
- Utilized electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to CYS program
- Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel
- Used office automation equipment and word processing software, prepared variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation
- Referred to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling
- Maintained records, files, statistical data, and suspense system
- Initiated Civilian Personnel actions and helped track background clearance checks
- Assists in maintaining leave records, and time and attendance records
- Prepared invoices, supply and equipment requests
- Used E-Mail to send and retrieve messages
- Understood and articulated policies related to patron fees, waiting lists and program events
- Coordinated vacancies and reservations for hourly care program as required
- Works cooperatively with Resource and Referral to track program vacancies and occupancy rates as required
- Ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed.
Educational Aide/Substitute
DODEA
04.2016 - 10.2017
- Observed and recorded student's behaviors and activities
- Tutored students
- Performed variety of administrative tasks
- Assisted in classrooms, media center or school office as needed
- Monitored students on playgrounds, in classrooms, hallways, restrooms, and cafeteria during recess and lunch periods, and in bus loading areas before and after school, to assist students in their activities, ensure proper behavior, and observation of safety rules.
Education
Bachelor's degree - Health Administration
University of Phoenix
Phoenix, AZ07.2012
Associate's degree - Business
University of Phoenix
Phoenix, AZ06.2009
High school diploma or equivalent -
Sparrows Point
Sparrows Point, MD06.2002
Skills
- Calendar Management
- Scheduling appointments
- Mail handling
- Administrative Procedures
- Document Management
- Records Management
- File Organization
- Verbal Communication
Timeline
Administrative Support Assistant
US Military Entrance Processing Station
10.2022 - Current
Human Resources Assistant
US Military Entrance Processing Station
01.2022 - 10.2022
ROI Specialist/Data Entry Processor
Aston Carter
07.2021 - 12.2021
Customer Service Representative
MCI
05.2021 - 06.2021
Chart Retrieval Specialist
CIOX Health
03.2021 - 05.2021
Healthcare Enrollment Specialist
Wipro
09.2020 - 02.2021
Medical Support Assistant
Madigan Army Medical Center
10.2019 - 08.2020
Administrative Clerk
Madigan Child Development Center
10.2018 - 10.2019
Educational Aide/Substitute
DODEA
04.2016 - 10.2017
Bachelor's degree - Health Administration
University of Phoenix
Associate's degree - Business
University of Phoenix
High school diploma or equivalent -
Sparrows Point
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