Randi Fortini
West Springfield,MA
Summary
Resourceful food service Manager known for highly productive and efficient task completion. Possess skills in inventory management, customer service, and staff training. Excel in communication, teamwork, and problem-solving to ensure smooth operational flow and positive customer experiences. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
13
13
years of professional experience
Work History
Snack Bar Manager
Wilbraham & Monson Academy
Wilbraham, Massachusetts
09.2023 - 06.2025
- Managed daily operations of snack bar ensuring smooth service delivery.
- Trained and supervised staff on customer service and food safety standards.
- Maintained inventory levels, ordering supplies to meet demand efficiently.
- Coordinated scheduling to ensure proper coverage during peak hours.
- Implemented sanitation procedures to uphold cleanliness and safety guidelines.
- Developed menu options that catered to diverse dietary preferences.
- Collaborated with management on promotional events and marketing strategies.
- Performed regular price checks to ensure competitive pricing on products offered in the snack bar.
Prep Cook
Wilbraham & Monson Academy
Wilbraham, Massachusetts
09.2013 - 09.2023
- Prepared ingredients for daily meal service at a prestigious private academy.
- Maintained cleanliness and organization of kitchen workstations during food preparation.
- Assisted chefs in cooking and plating meals for students and faculty members.
- Operated kitchen equipment, including slicers, mixers, and ovens safely and efficiently.
- Followed food safety guidelines to ensure quality and sanitation in food handling.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Stocked supplies and organized inventory to support daily meal preparations effectively.
- Adapted to changing menus and dietary restrictions while preparing various dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized walk-in coolers and freezers according to established guidelines.
- Assisted in serving meals to customers as needed.
- Trained new employees on proper techniques of preparing meals safely.
Dishwasher
Wilbraham & Monson Academy
Wilbraham, Massachusetts
09.2012 - 09.2013
- Utilized dishwashing equipment to ensure efficient cleaning of dishes and utensils.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-2012
Skills
- Inventory management
- Food safety compliance
- Staff training
- Menu development
- Customer service
- Event coordination
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Scheduling
References
References available upon request.
Timeline
Snack Bar Manager
Wilbraham & Monson Academy
09.2023 - 06.2025
Prep Cook
Wilbraham & Monson Academy
09.2013 - 09.2023
Dishwasher
Wilbraham & Monson Academy
09.2012 - 09.2013
High School Diploma -
West Springfield High School
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