Randi Gaddy
Jacksonville,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wawa Food Markets. Excelled in conflict resolution and coaching, boosting cross- functional collaboration. Skilled in safety processes and customer service, significantly improved business outcomes through strategic goal setting and quality improvement initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa Food Markets
08.2022 - 05.2024
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Partnered with general manager to train and develop team member skillsets and competencies.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Efficiently processed orders for both walk-in customers and online orders, ensuring accuracy and timely fulfillment of requests.
Assistant Deli Manager
The Fresh Market
09.2017 - 07.2022
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Motivational Skills
- Coaching and Mentoring
- Attention to Detail
- Problem-Solving
- Cash Handling
- Safety processes and procedures
- Conflict Resolution
- Quality Improvement
- Teamwork and Collaboration
- Customer Service
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Supervisor
Wawa Food Markets
08.2022 - 05.2024
Assistant Deli Manager
The Fresh Market
09.2017 - 07.2022
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