Randi Garcia
Honolulu,Hawaii
Summary
Dynamic and results-oriented food and drink service professional with extensive experience at Kona Coffee Purveyors and Texas Roadhouse. Demonstrated excellence in prioritizing tasks and delivering exceptional customer service in fast-paced environments, leading to significant enhancements in customer satisfaction. Proficient in effective communication, multitasking, and taking initiative, with over a year of experience as both a hostess and server assistant at Texas Roadhouse. Career goals include leveraging skills to further enhance service quality and operational efficiency in the hospitality industry.
Overview
3
3
years of professional experience
Work History
Barista
Kona Coffee Purveyors
Honolulu, HI
12.2023 - 12.2024
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ensured that beverages were prepared correctly using standardized recipes.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves as well as barista restock with milk, tea, espresso beans, hot and iced cups, etc.
- Managed cash register and processed transactions with accuracy and integrity.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Food Server Assistant
Texas Roadhouse
Pueblo, CO
12.2021 - 05.2023
- Supported serving staff in delivering high quality, well-presented steak.
- Delivered seating help with exceptional customer service and friendly interactions with guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Completed periodic computer training on food safety courses, focusing on proper handling and storage of steak, poultry, and vegetables, etc.
- Maintained up-to-date menu and food safety knowledge and standards to accurately answer guest questions.
- Organized and managed a 21-station server rotation to ensure fair table distribution and optimal time management.
- Completed training on food safety courses, including steak, poultry, and vegetables.
Education
Some College (No Degree) - Psychology
University of Hawaii At Manoa
Honolulu, HISkills
- Professional yet Positive Demeanor
- Effective Communication Skills
- Prioritization and Scheduling
- Exceptional Customer Service
- Professionalism and courtesy to team and guests
- Multitasking and organization
- Experience in food and drink service
References
References available upon request.
Timeline
Barista
Kona Coffee Purveyors
12.2023 - 12.2024
Food Server Assistant
Texas Roadhouse
12.2021 - 05.2023
Some College (No Degree) - Psychology
University of Hawaii At Manoa
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