Randi Giddens

Server Assistant

Longhorn Steakhouse

03.2024 - Current

Greeted customers warmly to provide exceptional customer service.
Bussed tables between courses and load and unloaded trays to expedite tasks.
Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.