Open To Work
Randi Greenwell
Loudon,Tennessee
Summary
Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrated ability to deliver exceptional customer service while managing multiple tasks efficiently. Consistently recognized for high-quality work and effective communication skills. Committed to supporting team objectives and enhancing organizational success.
Overview
13
13
years of professional experience
Work History
Seafood Coordinator
Food City
Loudon, Tennessee
11.2023 - Current
- Coordinated daily operations to optimize workflows and processes.
- Managed inventory levels, ensuring optimal accessibility and stock organization.
- Trained new hires on company policies and operational procedures.
- Collaborated with management to boost store performance and productivity.
- Delegated tasks to staff while establishing clear priorities and goals.
- Resolved customer complaints promptly, maintaining adherence to company standards.
- Monitored inventory and ordered supplies to meet demand efficiently.
- Facilitated interdepartmental communication to address issues swiftly.
Supervisor
Taste-O-Texas
Loudon, Tennessee
10.2021 - 11.2023
- Supervised daily operations to maintain workflow efficiency in a fast-paced environment.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels, ensuring proper stock rotation for quality assurance.
- Coordinated team schedules to optimize staffing during peak service hours.
- Resolved customer inquiries and complaints, enhancing satisfaction levels.
- Monitored staff performance, providing constructive feedback for improvement.
- Developed operational policies to ensure efficiency and accuracy of workflows.
- Implemented quality control measures, significantly reducing error rates.
Mystery Shopper
Market Force
Loudon, Tennessee
05.2021 - 08.2022
- Evaluated customer service quality across multiple retail locations to identify improvement areas.
- Provided feedback on shopping experiences to enhance service standards.
- Analyzed product availability and store organization during assessments for operational insights.
- Compiled comprehensive reports using Market Force evaluation guidelines to summarize findings.
- Assessed employee interactions and professionalism during evaluations to ensure compliance with standards.
- Recorded observations on store cleanliness and merchandising effectiveness for performance reviews.
- Maintained confidentiality throughout evaluations to uphold integrity of results.
- Submitted completed surveys online or via email within established deadlines.
Retail Sales Associate
Cracker Barrell Old Country Store
Lenoir City, Tennessee
08.2019 - 12.2019
- Assisted customers with product selection and addressed inquiries promptly.
- Maintained organized sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory and restock efficiently.
- Educated customers about promotions, products, and store policies.
- Handled returns and exchanges while prioritizing customer satisfaction.
- Greeted each customer and provided assistance in locating items.
- Resolved complaints professionally, applying strong problem-solving skills.
Auto Claims Representative
Sitel
Oak Ridge, Tennessee
01.2016 - 05.2016
- Handled customer inquiries via multiple communication channels, ensuring timely responses.
- Resolved issues using company-specific software and tools to enhance efficiency.
- Documented call details for accurate record keeping and follow-up actions.
- Escalated complex issues to supervisors for further resolution.
- Maintained professionalism while managing high call volumes effectively.
- Processed high volume of calls daily through call management system and web-based communications.
- Engaged with callers to confirm information and de-escalate conflicts.
- Accurately processed insurance claims while maintaining detailed records in case management system.
Shift Leader
Hardee's
Athens, Tennessee
05.2013 - 12.2015
- Supervised daily operations to ensure compliance with company policies.
- Trained new team members on food safety and customer service standards.
- Coordinated staff schedules to optimize workflow during peak hours.
- Conducted regular quality checks on food preparation and presentation.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Implemented efficient processes to enhance kitchen operations and service flow.
- Verified cash drawer accuracy during opening and closing shifts.
- Maintained a clean, organized work environment by delegating tasks effectively.
Education
High School Diploma -
Mcminn County High School
Athens, TN05-2015
Skills
- Inventory management
- Workflow coordination
- Staff training and supervision
- Customer resolution and service
- Quality assurance
- Team collaboration
- Performance monitoring
- Effective communication
- Operational efficiency
- Supply chain management
- Problem solving and attention to detail
- Task delegation and prioritization
- Recordkeeping
- Interpersonal skills
- Multitasking and organization
- Schedule management
- Discretion and confidentiality
Timeline
Seafood Coordinator
Food City
11.2023 - Current
Supervisor
Taste-O-Texas
10.2021 - 11.2023
Mystery Shopper
Market Force
05.2021 - 08.2022
Retail Sales Associate
Cracker Barrell Old Country Store
08.2019 - 12.2019
Auto Claims Representative
Sitel
01.2016 - 05.2016
Shift Leader
Hardee's
05.2013 - 12.2015
High School Diploma -
Mcminn County High School