Randi Hafner

In my role at the clubhouse, I provide comprehensive assistance to both members and non-members, ensuring smooth navigation of our facilities and services. I manage phone calls and email correspondence, offering support with our club management systems, such as OpenTable, MembersFirst, Jonas, and EventPro, for event registrations and troubleshooting. Additionally, I maintain a detailed log of to-go dinner orders and process billing accordingly. I update daily reports to inform the community and staff of upcoming events, while also reserving rooms as needed. My responsibilities include scheduling internal meetings for management and handling various clerical tasks to support membership and associates, demonstrating my proficiency in Microsoft programs.

Working in a bustling and high-volume bar setting, I provide a welcoming atmosphere for all customers who walked through the doors. Ensuring positive experiences, I interact with patrons, take orders, and serve a wide array of mixed drinks, both alcoholic and non-alcoholic, accurately and promptly. In addition to handling cash transactions and maintaining cash drawers, I verify the age and authenticity of IDs to uphold legal regulations. Furthermore, I assess customers' needs and offer recommendations, maintaining a clean and organized bar area throughout. In this fast-paced environment, I prioritize the safety and security of merchandise and inventory while performing daily opening and closing duties meticulously.

With over 10 years in food and beverage, I started as a bartender in 2020, quickly advancing to a lead bartender role before being promoted to beverage manager. In this capacity, I was responsible for making beverage orders for two on-site locations, as well as fulfilling private member orders. Additionally, I maintained a membership "wine society" comprising over 700 members, which involved managing all aspects of ordering, billing, notifying members, and distributing their orders. I also coordinated beverage orders for club events, tournaments, and weddings while overseeing daily operations. My role required me to plan and execute events, conduct sales, and implement upselling techniques. I managed inventory (beer, wine, liquor, soda, juice) for bar, restaurant, and banquet facilities, keeping track of stock and performing daily opening and closing duties. I was responsible for receiving orders, approving deliveries, and coding invoices, while also interacting with members on a daily basis. Furthermore, I hired, trained, and managed bar staff, and oversaw operations of on-course comfort stations and halfway houses. Throughout my tenure, I demonstrated proficiency in various software systems, including Microsoft, Jonas, OpenTable, MembersFirst, Beanworks, and BevSpot.