RANDI HARRIS
Arlington,TN
Summary
Visionary educator and HR Business Partner, dedicated to guiding team members to succeed while inspiring a passion for service, learning, and professional development. Experience in ensuring successful training outcomes through prolific communications, robust development programs, and implementation of learning strategies to engage individuals and teams across all career levels. Adept at building strong partnerships with HR and business leads, to execute enterprise-wide learning solutions that create a positive employee culture, with demonstrated bottom line impact.
Overview
17
17
years of professional experience
Work History
Medical Content Writer
St. Jude Research Hospital
04.2024 - Current
- Write and edit content for internal and external partners of the HPV Cancer Prevention Program
- Work closely with subject-matter experts to develop written content, digital materials and help provide strategic communication guidance to all partners of the HPV Cancer Prevention Program
- Building relationships and collaborating with visual media experts, graphic designers, and departments, developed ideas, research concepts, and create materials to communicate information.
Artificial Intelligence Trainer
Data Annotations
10.2023 - 03.2024
- Write and edit content for internal and external partners of the HPV Cancer Prevention Program
- Work closely with subject-matter experts to develop written content, digital materials and help provide strategic communication guidance to all partners of the HPV Cancer Prevention Program
- Building relationships and collaborating with visual media experts, graphic designers, and departments, developed ideas, research concepts, and create materials to communicate information.
Digital Learning and Documentation Specialist
American Residential Services
10.2021 - 08.2023
- Capable of leveraging technology and AI to accelerate learning productivity
- Provided creative, scalable learning solutions that were aligned with organizational goals and delivered value through digital tools, resources, and a learner driven experience
- Built and administered new IT Learning Portal and Learning Management system
- Within the LMS created engaging learning experiences, to impact what matters most to learners – performance, retention, and growth.
IT Help Desk and Quality Assurance Supervisor
University of Memphis
11.2018 - 08.2020
- Identified, researched, and supported new and emerging academic tools to provide workshops, consultations, and training sessions to instructors and students to use educational technologies within their courses
- Managed IT Helpdesk teams and call center results to identify and act on both positive and negative performance trends
- Coordinated with cross-functional teams to execute strategic plans, resulting in a 35% increase in training project success rate
- Developed documentation, job aids, media, and online training customer support and technology services, in support of Center for Teaching and Learning
- Designed and facilitated on-boarding, new hire orientation, customer service, HR and IT Helpdesk training.
HR BP Learning Development
FedEx Services
03.2012 - 01.2017
- Managed client accounts in the technology sector, focusing on media relations and strategic planning
- Demonstrated a growth mindset, with a focus on continuous learning and professional development in HR
- Created and maintained a menu of learning/development programs, which returned more than $70m in value to the organization, through cost savings and improved efficiencies
- Supported the learning intake process to include developing proposals and engaging internal Career Management and Learning and Development SMEs
- Managed eLearning content in the Learning Management System (LMS) to reflect current product/service offerings, and policies/procedures.
Training Manager - National Contact Center
Sedgwick Claims Management
01.2007 - 01.2011
- Provided resources to learn and grow, with on-demand courses and options to continue formal education through university partnerships
- Conducted new hire orientation and training for 250= national customer support representatives
- Problem solved and coordinated data integration with our clients and CRM
- Attained 93% customer satisfaction rating, resulting from new process rollout; created training and change management programs, to support deployment and sustained engagement levels
- Directed all aspects of development and delivery of learning and technology projects to support multiple contact centers
- Managed the technologies and technical personnel required to develop, manage, and deliver external and internal training
- Redesigned learning material to reduce training period by 20% and improve customer experience by 15%.
Education
Bachelor of Science - Education - Instructional Design
University of Memphis
Memphis, TNMaster's Degree in Business Administration -
Strayer University
Herndon, VA01.2013
Bachelor's Degree in Education and Instructional Design -
University of Memphis
Memphis, TN01.2011
Skills
- Team Leadership
- Project Management
- Strong Communication Planning
- Instructional Design and Development
- Adobe Creative Suite
- Artificial Intelligence Trainer
- Articulate Storyline
- Articulate 360
- Captivate
- LMS Administrator
- Strong research skills
- Multimedia Content Creation
Websites
Timeline
Medical Content Writer
St. Jude Research Hospital
04.2024 - Current
Artificial Intelligence Trainer
Data Annotations
10.2023 - 03.2024
Digital Learning and Documentation Specialist
American Residential Services
10.2021 - 08.2023
IT Help Desk and Quality Assurance Supervisor
University of Memphis
11.2018 - 08.2020
HR BP Learning Development
FedEx Services
03.2012 - 01.2017
Training Manager - National Contact Center
Sedgwick Claims Management
01.2007 - 01.2011
Bachelor of Science - Education - Instructional Design
University of Memphis
Master's Degree in Business Administration -
Strayer University
Bachelor's Degree in Education and Instructional Design -
University of Memphis
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