RANDI HALES
Clovis,NM
Summary
Highly motivated Property Manager with over two years of experience. Detail oriented with strong organizational skills, as well as time management skills. I have strong computer skills, Microsoft Office, Excel, Word, Outlook, and Rent Manager. I am honest and reliable. I possess Excellent Customer Service skills as well as passionate manager. Extensive track record in applying strong communication, problem-solving skills in a polite, professional demeanor to resolve customer issues and maximize satisfaction. Attentive to customer needs and ready to break down problems to develop effective solutions. Competent in listening to customer needs, as well as meeting quality standards. Experienced in managing paperwork, collecting payments, maintaining accurate records, evictions, HUD, and affordable income housing. Coordinate with vendors and contractors for maintenance and repairs. Experienced in exceeding performance goals in fast-paced environments.
Willing to relocate: Anywhere Authorized to work in the US for any employed
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
Tierra Realty Services
09.2023 - Current
- Property manager Family and Senior
- Oversee all aspects of property management including leasing, maintenance, and tenant relations.
- Market available properties to prospective tenants and negotiate lease agreements.
- Conduct property tours and showcase available units to potential residents.
- Coordinate move-in and move out processes, including inspections, and lease signing.
- Address tenants' inquiries and resolve any issues or concerns in timely manner.
- Ensure compliance with state, local, and federal regulations relating to property management. Manage property maintenance and repairs, coordinate with vendors and contractors as needed.
- Collect rent payments and maintain accurate records of financial transactions.
- Prepare monthly financial reports for property owners and or management company.
Delivery Driver
Spark Delivery
12.2022 - Current
- Delivery driver, primarily for Walmart.
- Deliver goods in town and outside city limits.
- Excelled in numbers and have great stats. Ratings over 98% in all categories.
- Built a strong rapport with my fellow colleagues.
Salon Manager
SmartStyle
11.2009 - 03.2022
- Collaborated with staff to maximize customer satisfaction, and improve bottom line profitability.
- Met and exceeded personal sales targets by applying excellent upselling skills.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Staff Development/Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Increased customer loyalty.
- Consulted with customers to understand needs and provide recommendations.
- Established and updated schedules to meet expected coverage demands and capitalize employee expertise.
- Managed all areas of salon operations, including appearance, performance inventory orders and sales of products.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Addressed customer problems quickly and according to service standards.
Office Manager
Ali M. Ghaffari Sr., M.D. Medical Center
09.2003 - 11.2009
- Oversaw patient charting, including data entry and administrative duties regarding insurance, billing collections, and accounts receivable.
- Handled daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, answered phones, customer inquiries, transferred calls to appropriate staff hours of operation, employee records, and payroll.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Responsible for daily operations within Medical office by supporting continuous delivery of excellent services.
Customer Service Representative
Cavalier Telephone
02.2000 - 08.2003
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine the best method to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service and support to each customer, routine questions and service complaints paving way for future business opportunities.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Exceeded customer expectations by clarifying needs, identifying options and recommending products and services.
- Boosted productivity by maintaining strong call control and quickly working to address diverse problems.
Education
Associate's degree - General Studies
Clovis Community College
Clovis, NM05.2006
Associate's degree - Cosmetology
Clovis Community College
Clovis, NM05.2006
Skills
- Property Management
- Account Management
- Computer skills/Rent Manager/Microsoft Office
- Accounts Receivable/Accounts Payable
- Sales
- Bookkeeping
- Communication skills
- Account management
- Customer service
- Insurance Verification
- Payroll
- Clerical Experience
- Data entry
- Medical office experience
Certification
- Cosmetology License
- Driver's License
- Life & Health Insurance Certificate
- Non-CDL Class C
Languages
Spanish
Timeline
Property Manager
Tierra Realty Services
09.2023 - Current
Delivery Driver
Spark Delivery
12.2022 - Current
Salon Manager
SmartStyle
11.2009 - 03.2022
Office Manager
Ali M. Ghaffari Sr., M.D. Medical Center
09.2003 - 11.2009
Customer Service Representative
Cavalier Telephone
02.2000 - 08.2003
Associate's degree - General Studies
Clovis Community College
Associate's degree - Cosmetology
Clovis Community College