Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
RANDI HARRINGTON

RANDI HARRINGTON

Central Lake,MI

Summary

Strong background in Data Entry and Medical Billing and Coding Diverse experience in Customer Service and Support Diverse experience in Home Health Care

Friendly and reliable service offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Knowledgeable and dedicated customer service professional with extensive experience in almost any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level referral coordinator position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Cashier

Blarney Castle Oil And Propane
03.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.

Front Desk Receptionist

Shanty Creek Resort
04.2019 - 08.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

CNA

The Brook Of Gaylord
07.2015 - 01.2019
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.

DIRECT CARE WORKER

Alternative Services, INC
06.2012 - 05.2015
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.

CUSTOMER SERVICE

Dollar General
07.2010 - 10.2010
  • Greeted patrons, assisted with purchase, stocked shelves, and maintained store appearance Upheld quality customer service standards to encourage repeat and referral business
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.

Caregiver

CMH
11.2004 - 04.2005
  • Provided care for an autistic child 3 days a week, planned activities, administered medications, and assisted with daily living skills.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Education

MEDICAL BILLING AND CODING DIPLOMA, Medical Terminology, Anatomy & Physiology, Disease Processes, Health Care Settings & Payers, Diagnosis Coding from Medical Records, Insurance Claim Billing & Processing, Government & Third Party Payers, Managed Care (HMO, PPO & POS), Medical Office Procedures, Reimbursement Systems, Facility Billing, Electronic Medical Records (EMR), TRICARE, Medicare & Medicaid, Keyboard & Word Processing, Medical Practice Management Systems, HIPPA Guidelines, MOSS & MEDISOFT, CPT-4, HCPCS, ICD-9-CM -

Ultimate Medical Academy
Tampa, FL
09.2011

GED -

Houghton Lake High School
Houghton Lake, MI
05.2005

Skills

  • Demonstrates impeccable attention to detail in maintaining accurate records
  • Capably manages multiple priorities in a fast-paced environment
  • Remains optimistic and persistent even under adversity
  • Uncompromising integrity and work ethic
  • Committed to personal growth and development
  • Passionate about healthcare and a transition into the medical field
  • Familiar with computers systems and applications including MS Office and Medisoft Software
  • POS Systems
  • Policies and Procedures
  • Patience and Empathy
  • Effective Communication
  • Adaptability and Flexibility
  • Multitasking Capabilities
  • Attention to Detail

Timeline

Cashier

Blarney Castle Oil And Propane
03.2022 - Current

Front Desk Receptionist

Shanty Creek Resort
04.2019 - 08.2023

CNA

The Brook Of Gaylord
07.2015 - 01.2019

DIRECT CARE WORKER

Alternative Services, INC
06.2012 - 05.2015

CUSTOMER SERVICE

Dollar General
07.2010 - 10.2010

Caregiver

CMH
11.2004 - 04.2005

MEDICAL BILLING AND CODING DIPLOMA, Medical Terminology, Anatomy & Physiology, Disease Processes, Health Care Settings & Payers, Diagnosis Coding from Medical Records, Insurance Claim Billing & Processing, Government & Third Party Payers, Managed Care (HMO, PPO & POS), Medical Office Procedures, Reimbursement Systems, Facility Billing, Electronic Medical Records (EMR), TRICARE, Medicare & Medicaid, Keyboard & Word Processing, Medical Practice Management Systems, HIPPA Guidelines, MOSS & MEDISOFT, CPT-4, HCPCS, ICD-9-CM -

Ultimate Medical Academy

GED -

Houghton Lake High School

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RANDI HARRINGTON