Randi Hatcher
Austin,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Associate
Austin Proper Hotel
10.2023 - Current
- Provide daily customer service to a diverse and upscale clientele with consistent professionalism and poise.
- Effectively communicate with guests, team members and leaders both electronically and in-person.
- Manage a busy environment while prioritizing real time tasks and daily duties.
- Accurately secure and update guest reservations while carefully documenting client restrictions and preferences.
Sales Representative
Power Home Remodeling
03.2023 - 08.2023
- Generate leads by pitching product with excellent product knowledge and confidence.
- Communicate with professionalism.
- Establish a strong client rapport.
- Demonstrate the ability to develop trust and satisfaction through objections.
- Maintain strong documentation.
Referral Coordinator
Falling Waters Injury & Health
02.2021 - 12.2022
- Establish new patients through phone consultation.
- Manage existing patients' accounts.
- Request medical records from licensed medical providers via Fax.
- Receive and supervise all incoming medical records via Fax.
- Electronically distribute patient progress notes to the appropriate referring providers.
- Operate multiple computer systems.
Medical Customer Service
MODA Health
09.2019 - 11.2020
- Communicate with members of various insurance groups.
- Communicate with both in and out-of-network licensed medical providers.
- Effectively clarify member benefits, confidential claim status' and other personal account information.
- Operate multiple computer systems while demonstrating excellent documentation and efficiency.
Sales Representative
Consumer Cellular
01.2019 - 08.2019
- Establish new customers through phone consultation.
- Provide excellent product knowledge and technical support to both new and existing account holders.
- Promote cellphones, data plans and accessories to meet specific customer needs.
Education
Associate of Arts - Criminal Justice
Central Oregon Community College
Bend, OR04-2023
Skills
- Familiarity with legal writing and drafting
- Office software proficiency and technical aptitude
- Proficiency in managing confidential client information
- Adhering to all ethical guidelines
- Strong written and verbal communication
- Time management
- Critical assessment
- Familiarity with Westlaw and Lexis
- Record keeping
- Familiarity with legal terminology and procedures
- Active listening
- Adaptability
Certification
- Paralegal Certification, University of Texas at Austin - Spring 2025
Timeline
Hospitality Associate
Austin Proper Hotel
10.2023 - Current
Sales Representative
Power Home Remodeling
03.2023 - 08.2023
Referral Coordinator
Falling Waters Injury & Health
02.2021 - 12.2022
Medical Customer Service
MODA Health
09.2019 - 11.2020
Sales Representative
Consumer Cellular
01.2019 - 08.2019
Associate of Arts - Criminal Justice
Central Oregon Community College