Overview
Work History
Education
Skills
Certification
Timeline
Generic
Randi Hatcher

Randi Hatcher

Austin,TX

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hospitality Associate

Austin Proper Hotel
10.2023 - Current
  • Provide daily customer service to a diverse and upscale clientele with consistent professionalism and poise.
  • Effectively communicate with guests, team members and leaders both electronically and in-person.
  • Manage a busy environment while prioritizing real time tasks and daily duties.
  • Accurately secure and update guest reservations while carefully documenting client restrictions and preferences.

Sales Representative

Power Home Remodeling
03.2023 - 08.2023
  • Generate leads by pitching product with excellent product knowledge and confidence.
  • Communicate with professionalism.
  • Establish a strong client rapport.
  • Demonstrate the ability to develop trust and satisfaction through objections.
  • Maintain strong documentation.

Referral Coordinator

Falling Waters Injury & Health
02.2021 - 12.2022
  • Establish new patients through phone consultation.
  • Manage existing patients' accounts.
  • Request medical records from licensed medical providers via Fax.
  • Receive and supervise all incoming medical records via Fax.
  • Electronically distribute patient progress notes to the appropriate referring providers.
  • Operate multiple computer systems.

Medical Customer Service

MODA Health
09.2019 - 11.2020
  • Communicate with members of various insurance groups.
  • Communicate with both in and out-of-network licensed medical providers.
  • Effectively clarify member benefits, confidential claim status' and other personal account information.
  • Operate multiple computer systems while demonstrating excellent documentation and efficiency.

Sales Representative

Consumer Cellular
01.2019 - 08.2019
  • Establish new customers through phone consultation.
  • Provide excellent product knowledge and technical support to both new and existing account holders.
  • Promote cellphones, data plans and accessories to meet specific customer needs.

Education

Associate of Arts - Criminal Justice

Central Oregon Community College
Bend, OR
04-2023

Skills

  • Familiarity with legal writing and drafting
  • Office software proficiency and technical aptitude
  • Proficiency in managing confidential client information
  • Adhering to all ethical guidelines
  • Strong written and verbal communication
  • Time management
  • Critical assessment
  • Familiarity with Westlaw and Lexis
  • Record keeping
  • Familiarity with legal terminology and procedures
  • Active listening
  • Adaptability

Certification

  • Paralegal Certification, University of Texas at Austin - Spring 2025

Timeline

Hospitality Associate

Austin Proper Hotel
10.2023 - Current

Sales Representative

Power Home Remodeling
03.2023 - 08.2023

Referral Coordinator

Falling Waters Injury & Health
02.2021 - 12.2022

Medical Customer Service

MODA Health
09.2019 - 11.2020

Sales Representative

Consumer Cellular
01.2019 - 08.2019

Associate of Arts - Criminal Justice

Central Oregon Community College

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Randi Hatcher